Scribe
Auto-generated step-by-step guides and SOPs from screen activity
Scribe is a product adoption & onboarding tool for Small businesses and Enterprise, offered as freemium ($17/mo). Founded in United States in 2019.
About Scribe
Scribe turns a process you click through into a written, step-by-step guide. It is built by Colony Labs, Inc., a San Francisco company founded in 2019 by Jennifer Smith (CEO) and Aaron Podolny (CTO), and it says more than 7 million people use it. You start a recording in the browser extension or desktop app, do the task once, and Scribe produces annotated screenshots with an instruction for every click and keystroke.
Guides can be edited, merged into longer documents, branded and exported to PDF, HTML or Markdown. Enterprise adds automatic PII and PHI redaction, SSO, roles and translations. A second product, Scribe Optimize, analyses how work actually flows across apps to surface bottlenecks and automation candidates. The free Basic plan covers web apps only; Pro Personal and Pro Team are priced per seat and add the desktop app, branding and export, with Pro Team requiring at least five seats.
Scribe fits operations, IT, customer success and training teams that document software processes and onboard people often. It captures what happened, not why, so writers still need to add context, and plans apply to the whole team, so you cannot mix free and paid users. Loom suits narrated video explanations better, while Whatfix and Stonly deliver in-app walkthroughs inside the product rather than separate documents.
In November 2025 Scribe raised a reported $75 million Series C at a $1.3 billion valuation and is pushing workflow data to AI agents through MCP and an API. The pricing page has shown two different Pro Team rates, so confirm the per-seat price at checkout.
Key features of Scribe
- Records clicks and keystrokes and writes each step automatically
- Annotated screenshots with manual editing and blur redaction
- Browser extension for Chrome and Edge plus Windows and Mac desktop app
- Combine multiple recordings into longer SOP documents
- Export to PDF, HTML and Markdown or embed in wikis
- Company branding on shared guides on Pro plans
- Automatic PII and PHI redaction, SSO and roles on Enterprise
- Scribe Optimize maps workflows across apps to find automation candidates
Pros and cons
Pros
- Turns a ten-minute documentation task into a quick recording
- Guides are consistent and easy to update after UI changes
- Embeds cleanly in Confluence, Notion, SharePoint and help centers
- Free plan is enough to test on web-based processes
- Strong security posture with SOC 2 Type II and HIPAA support
Cons
- Desktop app recording requires a paid plan
- Pro Team needs at least five seats
- Whole team must be on the same plan
- Captures steps, not the reasoning behind them
- Pricing page has displayed conflicting Pro Team rates
Scribe pricing
Scribe uses a freemium model.
| Plan | Price | Includes |
|---|---|---|
| Basic | $0 | Browser extension for web apps; share by link or embed |
| Pro Personal | $35 / seat/mo | $25 billed annually; desktop app, branding, redaction |
| Pro Team | $17 / seat/mo | $13 billed annually; 5-seat minimum, comments |
| Enterprise | Custom | SSO, auto PII/PHI redaction, roles, translations |
Source: scribe.com · checked on Oct 20, 2026
How Scribe compares in Product adoption & onboarding
- Rank by votes
- #1 / 15
- Starting price
- $17
- Free alternatives
- 1
0 votes from members
92% below the category median ($214/mo)
Free or open-source tools in Product adoption & onboarding
Scribe ranks #1 of 15 product adoption & onboarding tools by community votes and is priced below most tools in the category.
Common use cases
- 1Writing SOPs for finance, HR or IT processes in SaaS tools
- 2Creating onboarding guides for new hires
- 3Customer support teams building help center articles with screenshots
- 4Consultants handing over documented processes to clients
- 5Mapping repetitive workflows before an automation or AI project
Best for
Operations, IT and enablement teams that need accurate screenshot-based SOPs and training guides without writing them by hand.
Not ideal for
Teams that want narrated video explainers or in-app guided tours inside their product (Loom, Whatfix).
Integrations
- Confluence
- Notion
- SharePoint
- Zendesk
- Guru
- Slack
- Google Chrome
- Microsoft Edge
Our take
Scribe is the quickest way to produce clean, step-by-step process documentation, and the free plan is enough to prove the value. Teams should budget for Pro to get the desktop app and branding, and confirm the per-seat rate before buying.
FAQ
- What is Scribe?
- Scribe is a Product adoption & onboarding tool: Auto-generated step-by-step guides and SOPs from screen activity.
- How much does Scribe cost?
- Scribe uses a Freemium model; paid plans start at $17 per month.
- What does Scribe integrate with?
- Scribe integrates with Confluence, Notion, SharePoint, Zendesk, Guru, Slack and more.
- Which platforms does Scribe support?
- Scribe is available on web, windows, macos.
- Who is Scribe for?
- Operations, IT and enablement teams that need accurate screenshot-based SOPs and training guides without writing them by hand.
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