Kore.ai
Enterprise agentic AI platform for customer service and employees
Kore.ai is a chatbots & AI agents tool for Enterprise, offered as paid. Founded in United States in 2014.
About Kore.ai
Kore.ai is an enterprise conversational and agentic AI platform headquartered in Orlando, Florida. It was founded in 2014 by Raj Koneru and in January 2024 raised a $150 million strategic round led by FTV Capital, with NVIDIA participating. Its core job is to let large companies build, govern and run AI agents that answer customers and employees across voice and digital channels, connected to back-office systems.
Artemis, the platform generation launched in May 2026, combines ABL (a typed language for defining agent behavior, tools, guardrails and handoffs), ARCH (an AI architect that turns plain-language intent into an agent system), Autoloop (goal-based optimization) and StateTrace (execution tracing). On top sit packaged products: AI for Service (voice and digital agents, agent assist, quality management and an AI-native contact center) and AI for Work (enterprise search plus HR, IT and recruiting agents). Pricing is not published; deals are quoted after a demo; a Proof Concierge pilot is offered.
Kore.ai fits banks, insurers, healthcare, telecom and retail groups that need compliance (SOC, HIPAA, PCI DSS, GDPR), voice plus chat, and deep back-office integration. It is too heavy and expensive for SMBs. Ada and Intercom Fin are faster to launch for digital support, Yellow.ai is strong in Asia and emerging markets, and Botpress suits developer teams wanting an open, cheaper builder.
Recent development: in July 2026 Kore.ai was named a Leader in the Gartner Magic Quadrant for Conversational AI Platforms for the fourth straight time.
Key features of Kore.ai
- Agent Blueprint Language for typed agent behavior, tools and guardrails
- ARCH assistant that drafts multi-agent systems from plain-language goals
- Autoloop engine that tests and optimizes agents against defined goals
- StateTrace execution tracing across handoffs, tool calls and context
- Voice and digital customer agents with agent assist and QA
- AI-native contact center and quality management in AI for Service
- Enterprise search plus HR, IT and recruiting agents in AI for Work
- SOC, HIPAA, PCI DSS and GDPR compliance controls
Pros and cons
Pros
- Covers both customer-facing and employee-facing agents on one platform
- Strong voice capabilities alongside chat and messaging
- Consistent analyst recognition from Gartner, Forrester and Everest
- Compliance coverage suited to banks, insurers and healthcare
- Forward deployed engineers and pilot support for large rollouts
Cons
- No public pricing, free plan or self-serve trial
- Long implementation cycles typical of enterprise platforms
- Proprietary concepts (ABL, ARCH, Autoloop) add a learning curve
- Far too expensive and complex for small businesses
- Artemis launched first on Microsoft Azure, other clouds come later
Kore.ai pricing
Kore.ai uses a paid model.
| Plan | Price | Includes |
|---|---|---|
| Enterprise | Custom | Quote after demo; Proof Concierge pilot on your own use case |
Source: kore.ai · checked on Oct 20, 2026
How Kore.ai compares in Chatbots & AI agents
- Rank by votes
- #1 / 16
- Starting price
- —
- Free alternatives
- 0
0 votes from members
Category median is $40/mo
Free or open-source tools in Chatbots & AI agents
Kore.ai ranks #1 of 16 chatbots & ai agents tools by community votes and is not directly comparable on price.
Common use cases
- 1Banking voice agent that handles balance, card and dispute requests
- 2Insurance claims status and policy questions across chat and phone
- 3IT help desk agent that resets passwords and opens ServiceNow tickets
- 4HR assistant answering policy and leave questions from Workday data
- 5Agent assist and automated QA in a large contact center
- 6Enterprise search across internal knowledge bases
Best for
Large regulated enterprises that want one governed platform for voice and digital AI agents serving both customers and employees.
Not ideal for
SMBs or teams wanting a quick, self-serve support bot (Ada, Intercom Fin, Botpress).
Integrations
- Salesforce
- ServiceNow
- Workday
- Zendesk
- Genesys
- Microsoft Teams
- Slack
Our take
Kore.ai is a top-tier choice for enterprises that need voice, compliance and back-office integration in one agent platform. Use the Proof Concierge pilot to test a real use case, and benchmark the quote against Ada or Yellow.ai if you only need digital customer support.
FAQ
- What is Kore.ai?
- Kore.ai is a Chatbots & AI agents tool: Enterprise agentic AI platform for customer service and employees.
- How much does Kore.ai cost?
- Kore.ai uses a Paid model; see the vendor's pricing page for current plans.
- What does Kore.ai integrate with?
- Kore.ai integrates with Salesforce, ServiceNow, Workday, Zendesk, Genesys, Microsoft Teams and more.
- Which platforms does Kore.ai support?
- Kore.ai is available on web.
- Who is Kore.ai for?
- Large regulated enterprises that want one governed platform for voice and digital AI agents serving both customers and employees.
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