CBOT vs Chatfuel

CBOT is an enterprise conversational AI company founded in 2017 and based at Istanbul Teknokent in Avcılar, Istanbul. Led by CEO Mete Aktaş, it builds voice and chat AI agents for large organisations, mainly in banking, insurance, telecom and retail. Its customers include Ziraat Bankası, Halkbank and Garanti BBVA, and QNB's mobile banking assistant Q runs on the CBOT Platform. Gartner featured the company in its Competitive Landscape: Conversational Solutions 2025 report.

The CBOT Platform is used to build, operate, monitor and improve AI agents alongside human teams. Voice agents handle calls for collections, identity verification, appointments and customer service; digital agents work across web, WhatsApp, Instagram and SMS or run behind the scenes to trigger workflows and update records. A customer service workspace gives human agents cross-channel history, live answer suggestions and summaries. It also sells packaged digital employees such as TAHSİLDAR for collections, plus its own LLM. Guardrails, observability and evaluation are built in, and it can be deployed in public cloud, private cloud, on-premises or hybrid. Pricing is not published.

CBOT fits regulated enterprises that need Turkish-language voice automation and on-premises deployment. It is not a self-serve tool: Botpress and Voiceflow let small teams build bots on a free tier, and Landbot is simpler for marketing chatbots.

Buying tip: ask for sector references and start with a pilot on one high-volume use case, such as collections calls.

Chatfuel is a no-code chatbot platform founded in 2015 that started as one of the first Facebook Messenger bot builders and now positions itself as an AI sales agent for WhatsApp, Instagram and Facebook. It is an official Meta Business Partner and WhatsApp Business Solution Provider, so it runs on the official WhatsApp Business API rather than unofficial workarounds.

Businesses build flows in a visual editor or let the AI agent answer questions, qualify leads, reply to post and Reels comments, book meetings, send payment links in chat and push leads into a built-in CRM and shared inbox. Bulk WhatsApp campaigns, Meta Pixel conversion tracking and per-ad-creative reporting tie conversations to ad spend. Plans include unlimited contacts and messages with a fair-use AI allowance, or you can connect your own OpenAI key. Pricing has two tiers, Business and Agency, both with a free trial.

Chatfuel fits small businesses, ecommerce shops and agencies selling through Meta channels. ManyChat is the closest rival with a larger creator community and stronger Instagram growth tools, Landbot is better for website conversational forms, and Voiceflow suits teams designing complex custom agents. Meta's own WhatsApp conversation fees apply on top of Chatfuel's subscription.

Recent additions include a Chatfuel MCP server, which lets you manage bots from Claude, ChatGPT or Cursor, and an SDK for building white-label agents. The pricing page lists only yearly prices, which carry a 10 percent discount, so confirm the monthly-billing price before committing.