Freemium Customer support software
We list 10 Customer support tools, ranked by community votes and market presence (how often other tools are positioned as alternatives to them). Top picks right now: Yellow.ai, Crisp, Stonly.
| # | Tool | Pricing | Starts at | Best for | Platforms | Votes |
|---|---|---|---|---|---|---|
| 1 | Yellow.ai Enterprise agentic AI platform for chat, voice and email support | Freemium | — | Enterprise | web | 0 |
| 2 | Crisp Affordable all-in-one messaging and helpdesk | Freemium | $45/mo | Small businesses, Freelancers | web, ios, android, macos, windows | 0 |
| 3 | Stonly Interactive guides and AI knowledge base for customer support teams | Freemium | — | Small businesses, Enterprise | web | 0 |
| 4 | Tidio Live chat and AI agent for small e-commerce | Freemium | $29/mo | Small businesses, E-commerce | web, ios, android | 0 |
| 5 | Help Scout Email-centric helpdesk with a human touch | Freemium | $25/mo | Small businesses | web, ios, android | 0 |
| 6 | Embage Chat and voice agents for websites that save every chat as a record | Freemium | $19/mo | Small businesses, E-commerce, Agencies | web | 0 |
| 7 | Plain Support tool built for B2B and technical teams | Freemium | $45/mo | Developers, Small businesses | web | 0 |
| 8 |  ScanQueue QR virtual queues with SMS, WhatsApp and push alerts | Freemium | $0/mo | Small businesses, Enterprise | web | 0 |
| 9 | Tori AI support agent from TalkJS that cites sources and hands off cleanly | Freemium | $35/mo | Small businesses, Developers, Enterprise | web | 0 |
| 10 | Zoho Desk Multichannel help desk with the Zia AI assistant from Zoho | Freemium | $7/mo | Small businesses, Enterprise | web, ios, android | 0 |
All 10 tools
1.Yellow.ai
▲ 0Enterprise agentic AI platform for chat, voice and email support
FreemiumEnterprisechecked Oct 20
2.Crisp
▲ 0Affordable all-in-one messaging and helpdesk
Freemium · $45Small businesseschecked Oct 20
3.Stonly
▲ 0Interactive guides and AI knowledge base for customer support teams
FreemiumSmall businesseschecked Oct 20
4.Tidio
▲ 0Live chat and AI agent for small e-commerce
Freemium · $29Small businesseschecked Oct 20
5.Help Scout
▲ 0Email-centric helpdesk with a human touch
Freemium · $25Small businesseschecked Oct 20
6.Embage
▲ 0Chat and voice agents for websites that save every chat as a record
Freemium · $19Small businesseschecked Nov 2
7.Plain
▲ 0Support tool built for B2B and technical teams
Freemium · $45Developerschecked Oct 20
8.ScanQueue
▲ 0QR virtual queues with SMS, WhatsApp and push alerts
FreemiumSmall businesses9.Tori
▲ 0AI support agent from TalkJS that cites sources and hands off cleanly
Freemium · $35Small businesseschecked Oct 24
10.Zoho Desk
▲ 0Multichannel help desk with the Zia AI assistant from Zoho
Freemium · $7Small businesseschecked Oct 20