Yellow.ai
Enterprise agentic AI platform for chat, voice and email support
Yellow.ai is a chatbots & AI agents tool for Enterprise, offered as freemium. Founded in United States in 2016. Popular alternatives include Sierra, SESTEK, Kore.ai.
About Yellow.ai
Yellow.ai is an enterprise conversational and agentic AI company founded in 2016 in Bengaluru, India, as Yellow Messenger by Raghu Ravinutala, Jaya Kishore Reddy Gollareddy and Rashid Khan, and now headquartered in San Mateo, California. It builds AI agents that resolve customer and employee requests across chat, voice and email for large companies in banking, retail, healthcare, utilities and the public sector, and says it serves 650+ enterprise brands.
Its current platform, Nexus, is used to design, deploy and monitor fleets of AI agents with access to 15+ LLMs, 150+ prebuilt integrations (Salesforce, Zendesk, Genesys, NICE and others) and 35+ channels including WhatsApp. Nexus VOX handles voice calls in 500+ languages, and Nexus EDGE brings agents to the employee desktop with human approval on each action. Pricing has two tiers: a free plan with one agent and 500 sessions a month, then $0.99 per resolution, and custom Enterprise contracts.
Yellow.ai fits large contact centers that need voice plus chat automation, many languages and strict compliance (SOC 2 Type II, ISO 27001, HIPAA, PCI-DSS). It is too heavy and sales-led for a startup adding a help-center bot; Intercom Fin is simpler inside Intercom, and Voiceflow or Botpress give product teams more hands-on control at lower cost.
Recent development: on August 3, 2026 Yellow.ai agreed to go public through a merger with Bluerock Acquisition Corp., a SPAC, at a pro forma equity value of about $550M, with plans to trade on Nasdaq as YAI. Ask about contract terms and roadmap continuity during the transition.
Key features of Yellow.ai
- Nexus platform to build, deploy and self-heal AI agent workforces
- Nexus VOX voice agents that handle calls in 500+ languages
- Nexus EDGE desktop agents with human approval on every action
- 35+ channels including WhatsApp, web chat, SMS, email and voice
- 150+ prebuilt integrations with Salesforce, Zendesk, Genesys, NICE
- Access to 15+ LLMs with LLM analytics and sentiment tracking
- Proactive campaigns and notifications on messaging channels
- Compliance: SOC 2 Type II, ISO 27001, HIPAA, PCI-DSS
Pros and cons
Pros
- Covers voice, chat and email automation in one platform
- Very broad language support for global contact centers
- Strong compliance credentials for regulated industries
- Free tier lets teams prototype before a sales process
Cons
- Enterprise pricing is quote-only and contracts are large
- Free tier is limited to one agent and basic features
- Implementation usually needs vendor or partner services
- Pending SPAC merger adds some vendor uncertainty
Yellow.ai pricing
Yellow.ai uses a freemium model.
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | 1 AI agent, 500 sessions/mo, then $0.99 per resolution |
| Enterprise | Custom | Unlimited agents and sessions, 35+ channels, SOC 2, ISO, GDPR |
Source: yellow.ai · checked on Oct 20, 2026
How Yellow.ai compares in Chatbots & AI agents
- Rank by votes
- #1 / 16
- Starting price
- $0
- Free alternatives
- 0
0 votes from members
Category median is $40/mo
Free or open-source tools in Chatbots & AI agents
Yellow.ai ranks #1 of 16 chatbots & ai agents tools by community votes and is not directly comparable on price.
Common use cases
- 1Automating banking FAQs and account requests on WhatsApp
- 2Voice agents answering utility outage and billing calls
- 3Retail order status and returns handled across chat and email
- 4Citizen service bots for city and government agencies
- 5Employee IT and HR helpdesk automation
Best for
Large enterprises and contact centers that need multilingual voice and chat AI agents with strict compliance requirements.
Not ideal for
Startups and SMBs adding a simple support bot (Intercom Fin) or product teams wanting a hands-on agent builder (Voiceflow, Botpress).
Integrations
- Salesforce
- Zendesk
- ServiceNow
- Genesys
- NICE
- Microsoft Teams
Our take
Yellow.ai is a credible enterprise option when voice, many languages and compliance all matter at once. Prototype on the free tier, then run a scoped pilot with clear resolution targets before signing a multi-year contract.
FAQ
- What is Yellow.ai?
- Yellow.ai is a Chatbots & AI agents tool: Enterprise agentic AI platform for chat, voice and email support.
- How much does Yellow.ai cost?
- Yellow.ai uses a Freemium model; see the vendor's pricing page for current plans.
- What are the best alternatives to Yellow.ai?
- Community-listed alternatives to Yellow.ai include Sierra, SESTEK, Kore.ai.
- What does Yellow.ai integrate with?
- Yellow.ai integrates with Salesforce, Zendesk, ServiceNow, Genesys, NICE, WhatsApp and more.
- Which platforms does Yellow.ai support?
- Yellow.ai is available on web.
- Who is Yellow.ai for?
- Large enterprises and contact centers that need multilingual voice and chat AI agents with strict compliance requirements.
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