Best Zendesk alternatives in 2026
6 alternatives to Zendesk, compared by pricing model and target audience.
| # | Tool | Pricing | Starts at | Best for | Platforms | Votes |
|---|---|---|---|---|---|---|
| 1 | Help Scout Email-centric helpdesk with a human touch | Freemium | $25/mo | Small businesses | web, ios, android | 0 |
| 2 | Freshdesk Helpdesk priced below Zendesk | Paid | $23/mo | Small businesses | web, ios, android | 0 |
| 3 | Gorgias Helpdesk built for Shopify merchants | Paid | $10/mo | E-commerce, Small businesses | web, ios, android | 0 |
| 4 | Ada Enterprise AI agents that resolve support chats, emails and calls | Paid | — | Enterprise | web | 0 |
| 5 | Desk360 Free WhatsApp Business API inbox with AI agent, from Teknasyon | Free | $0 | Small businesses, E-commerce | web, ios, android | 0 |
| 6 | Zoho Desk Multichannel help desk with the Zia AI assistant from Zoho | Freemium | $7/mo | Small businesses, Enterprise | web, ios, android | 0 |
Best Zendesk alternatives
5.Desk360
▲ 0Free WhatsApp Business API inbox with AI agent, from Teknasyon
FreeSmall businessesE-commerce6.Zoho Desk
▲ 0Multichannel help desk with the Zia AI assistant from Zoho
Freemium · $7Small businessesEnterprise