Fin by Intercom vs Zendesk
Fin by Intercom and Zendesk are both customer support tools. Fin by Intercom is aimed at small businesses and enterprise, while Zendesk is aimed at enterprise and small businesses. Zendesk costs less, from $25/mo versus $49/mo for Fin by Intercom.
AI customer service agent priced per outcome
Enterprise ticketing and support suite
| Pricing | Paid · $49 | Paid · $25 |
| Starting price | $49/mo | $25/mo |
| Free plan | No | No |
| Free trial | 14 days | 14 days |
| Built for | Small businesses, Enterprise | Enterprise, Small businesses |
| Platforms | web | web, ios, android |
| Country | US · 2023 | US · 2007 |
| Rating | — | — |
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Choose Zendesk if
Mid-market and enterprise support teams with multiple channels and compliance needs.
- Mature, reliable at enterprise scale
- Broadest channel and app coverage
- Strong reporting and routing
Look elsewhere if: Startups and small teams; Help Scout, Freshdesk, Crisp or Plain are leaner.
Fin by Intercom vs Zendesk pricing
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Zendesk
- Support Team$25/agent/mo$19 billed annually; core ticketing
- Suite Team$69/agent/mo$55 billed annually; AI agents, messaging, voice
- Suite Professional$149/agent/mo$115 billed annually; skills routing, IVR
- Suite EnterpriseCustomSandbox, custom roles, approval workflows
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Zendesk · Key features
- Omnichannel ticketing: email, chat, voice, social, WhatsApp
- Help center and community with multiple brands
- AI agents, agent copilot and intelligent triage
- Skills-based routing, SLAs, macros and triggers
- Explore analytics and dashboards
- Workforce management, QA and marketplace apps
Cons
- Expensive per agent plus AI add-ons
- Complex packaging and frequent changes
- Overkill for small teams
Fin by Intercom vs Zendesk: FAQ
Which is cheaper, Fin by Intercom or Zendesk?
Zendesk starts at $25/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Fin by Intercom and Zendesk have a free plan?
Fin by Intercom has no free plan, a 14-day free trial. Zendesk has no free plan, a 14-day free trial.