Gorgias vs Zendesk
Gorgias and Zendesk are both customer support tools. Gorgias is aimed at E-commerce and small businesses, while Zendesk is aimed at enterprise and small businesses. Gorgias costs less, from $10/mo versus $25/mo for Zendesk.
| Pricing | Paid · $10 | Paid · $25 |
| Starting price | $10/mo | $25/mo |
| Free plan | No | No |
| Free trial | 7 days | 14 days |
| Built for | E-commerce, Small businesses | Enterprise, Small businesses |
| Platforms | web, ios, android | web, ios, android |
| Country | US · 2015 | US · 2007 |
| Rating | — | — |
Choose Gorgias if
E-commerce brands on Shopify or BigCommerce.
- Built for Shopify workflows
- Ticket-based pricing
- Strong automation
Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).
Choose Zendesk if
Mid-market and enterprise support teams with multiple channels and compliance needs.
- Mature, reliable at enterprise scale
- Broadest channel and app coverage
- Strong reporting and routing
Look elsewhere if: Startups and small teams; Help Scout, Freshdesk, Crisp or Plain are leaner.
Gorgias vs Zendesk pricing
Gorgias
- Starter$10/mo50 tickets/mo; monthly billing only
- Basic$60/mo$50/mo billed annually; 300 tickets/mo
- Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
- Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
- AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on
Zendesk
- Support Team$25/agent/mo$19 billed annually; core ticketing
- Suite Team$69/agent/mo$55 billed annually; AI agents, messaging, voice
- Suite Professional$149/agent/mo$115 billed annually; skills routing, IVR
- Suite EnterpriseCustomSandbox, custom roles, approval workflows
Gorgias · Key features
- E-commerce help desk with order data
- Order edits, refunds and discounts in tickets
- Omnichannel: email, chat, social, SMS, voice
- Automations and macros
- AI agent for common questions
- Revenue attribution of support
Cons
- Costs scale with ticket volume
- AI agent costs extra
- Less suited outside e-commerce
Zendesk · Key features
- Omnichannel ticketing: email, chat, voice, social, WhatsApp
- Help center and community with multiple brands
- AI agents, agent copilot and intelligent triage
- Skills-based routing, SLAs, macros and triggers
- Explore analytics and dashboards
- Workforce management, QA and marketplace apps
Cons
- Expensive per agent plus AI add-ons
- Complex packaging and frequent changes
- Overkill for small teams
Gorgias vs Zendesk: FAQ
Which is cheaper, Gorgias or Zendesk?
Gorgias starts at $10/mo and Zendesk at $25/mo. Both prices are checked on the vendors' own pricing pages.
Do Gorgias and Zendesk have a free plan?
Gorgias has no free plan, a 7-day free trial. Zendesk has no free plan, a 14-day free trial.