Botpress vs Fin by Intercom
Botpress and Fin by Intercom are both chatbots & AI agents tools. Botpress is aimed at developers and small businesses, while Fin by Intercom is aimed at small businesses and enterprise. Fin by Intercom costs less, from $49/mo versus $189/mo for Botpress. Only Botpress has a free plan.
Open-source-rooted platform for LLM agents
AI customer service agent priced per outcome
| Pricing | Freemium · $189 | Paid · $49 |
| Starting price | $189/mo | $49/mo |
| Free plan | Yes | No |
| Free trial | — | 14 days |
| Built for | Developers, Small businesses | Small businesses, Enterprise |
| Platforms | web | web |
| Country | CA · 2016 | US · 2023 |
| Rating | — | — |
Choose Botpress if
Developers and agencies building multiple AI agents.
- Flexible: no-code plus code
- Many channels and integrations
- Free plan to start
Look elsewhere if: Non-technical users wanting instant setup (Chatbase).
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Botpress vs Fin by Intercom pricing
Botpress
- Free$0100 conversations, 1 seat, 3 AI agents
- Plus$189/mo$150/mo billed annually; 250 conversations/mo, 3 seats
- Team$939/mo$750/mo billed annually; 1,500 conversations/mo, unlimited seats
- EnterpriseCustomCustom volume, SSO, SLA
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Botpress · Key features
- Visual studio with autonomous LLM nodes
- Knowledge bases and tables
- Code hooks and custom integrations
- Multi-channel deployment
- Human handoff
- Analytics and versioning
Cons
- AI spend adds to cost
- Learning curve
- Team plan pricey
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Botpress vs Fin by Intercom: FAQ
Which is cheaper, Botpress or Fin by Intercom?
Fin by Intercom starts at $49/mo and Botpress at $189/mo. Both prices are checked on the vendors' own pricing pages.
Do Botpress and Fin by Intercom have a free plan?
Botpress has a free plan. Fin by Intercom has no free plan, a 14-day free trial.