AfterShip
Shipment tracking, returns and post-purchase suite for online stores
AfterShip is a inventory & shipping tool for E-commerce and Small businesses, offered as freemium ($29/mo). Founded in in .
About AfterShip
AfterShip is a post-purchase platform for ecommerce brands, started in Hong Kong around 2011 to 2012 by Teddy Chan, Andrew Chan and Dante Tsang after Teddy built a script to cut where-is-my-order emails in his own store. It raised a $66M Series B led by Tiger Global in 2021. Its core job is keeping shoppers informed after checkout and reducing support tickets about deliveries, returns and delays.
The suite is sold as separate products: Tracking (branded tracking pages, delivery notifications, estimated delivery dates and analytics across 1,300+ carriers), Returns (self-serve returns and exchanges), Shipping (label printing and rate comparison), Protection (shipping insurance), plus personalization and warranty tools. AI features and an MCP server give assistants read access to shipment and return data. Each product has its own tiers, and the Shopify App Store versions are priced differently from direct plans.
AfterShip fits Shopify, BigCommerce and WooCommerce brands that ship thousands of orders a year and want to turn tracking emails and pages into a marketing channel. Brands mainly needing cheap labels should look at Shippo, Easyship or ShipStation, and EU merchants often pick Sendcloud.
Buying tip: in mid-2026 AfterShip cut its direct Tracking plans from four to three, renamed Pro to Premium at $59 a month billed yearly, and moved to annual shipment quotas (6,000 a year on both paid tiers). API and webhooks start on Premium. On Shopify, compare the app's own plans, which include a free tier for 50 shipments a month.
Key features of AfterShip
- Branded tracking pages with product recommendations
- Email and SMS delivery notifications across 1,300+ carriers
- AI-predicted estimated delivery dates on product and checkout pages
- Self-serve returns and exchanges portal (AfterShip Returns)
- Shipping labels and rate comparison (AfterShip Shipping)
- Shipping protection priced per declared order value
- Delivery performance analytics by carrier and destination
- API, webhooks and MCP server for shipment and return data
Pros and cons
Pros
- Very wide carrier coverage for cross-border sellers
- Measurably cuts where-is-my-order support tickets
- Deep Shopify integration with a free starter app plan
- Products can be bought separately as needs grow
Cons
- Pricing differs between direct site and Shopify App Store
- API access requires Premium, not Essentials
- Overage fees per shipment add up during peak season
- Buying Tracking, Returns and Shipping separately gets expensive
AfterShip pricing
AfterShip uses a freemium model. A 7-day free trial is available.
| Plan | Price | Includes |
|---|---|---|
| Free (Shopify app) | $0 | Shopify App Store plan with 50 shipments a month |
| Tracking Essentials | $35 / mo | $29/mo billed yearly; 6,000 shipments/yr, $0.08 overage |
| Tracking Premium | $70 / mo | $59/mo billed yearly; 6,000 shipments/yr, API and webhooks |
| Enterprise | Custom | Custom volumes, SLAs and support |
Source: www.aftership.com · checked on Oct 20, 2026
How AfterShip compares in Inventory & shipping
- Rank by votes
- #1 / 18
- Starting price
- $29
- Free alternatives
- 2
0 votes from members
At the category median of $29/mo
Free or open-source tools in Inventory & shipping
AfterShip ranks #1 of 18 inventory & shipping tools by community votes and is priced in line with the category.
Common use cases
- 1Replacing carrier tracking links with a branded tracking page
- 2Proactive delay alerts to reduce support tickets in peak season
- 3Showing estimated delivery dates on product pages to lift conversion
- 4Running exchanges-first returns to retain revenue
- 5Feeding delivery events into Klaviyo flows for post-purchase emails
Best for
Shopify and multi-channel ecommerce brands shipping thousands of orders a year that want branded tracking and fewer support tickets.
Not ideal for
Merchants mainly looking for discounted shipping labels (Shippo, ShipStation) or an all-in-one EU shipping tool (Sendcloud).
Integrations
- Shopify
- BigCommerce
- WooCommerce
- Adobe Commerce (Magento)
- Klaviyo
- Gorgias
- Zendesk
Our take
AfterShip is the reference tool for post-purchase tracking, and its carrier coverage is hard to beat. Start with Tracking, check whether you need the API before choosing Essentials, and add Returns only when return volume justifies it.
FAQ
- What is AfterShip?
- AfterShip is a Inventory & shipping tool: Shipment tracking, returns and post-purchase suite for online stores.
- How much does AfterShip cost?
- AfterShip uses a Freemium model; paid plans start at $29 per month.
- Does AfterShip have a free trial?
- Yes, AfterShip offers a 7-day free trial.
- What does AfterShip integrate with?
- AfterShip integrates with Shopify, BigCommerce, WooCommerce, Adobe Commerce (Magento), Klaviyo, Gorgias and more.
- Which platforms does AfterShip support?
- AfterShip is available on web, ios, android.
- Who is AfterShip for?
- Shopify and multi-channel ecommerce brands shipping thousands of orders a year that want branded tracking and fewer support tickets.
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