Gorgias vs Tidio
Gorgias and Tidio are both customer support tools. Gorgias is aimed at E-commerce and small businesses, while Tidio is aimed at small businesses and E-commerce. Gorgias costs less, from $10/mo versus $29/mo for Tidio. Only Tidio has a free plan.
| Pricing | Paid · $10 | Freemium · $29 |
| Starting price | $10/mo | $29/mo |
| Free plan | No | Yes |
| Free trial | 7 days | 7 days |
| Built for | E-commerce, Small businesses | Small businesses, E-commerce |
| Platforms | web, ios, android | web, ios, android |
| Country | US · 2015 | PL · 2013 |
| Rating | — | — |
Choose Gorgias if
E-commerce brands on Shopify or BigCommerce.
- Built for Shopify workflows
- Ticket-based pricing
- Strong automation
Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).
Choose Tidio if
Small e-commerce businesses.
- Affordable for small stores
- Easy setup
- AI and bots included
Look elsewhere if: Enterprise support teams.
Gorgias vs Tidio pricing
Gorgias
- Starter$10/mo50 tickets/mo; monthly billing only
- Basic$60/mo$50/mo billed annually; 300 tickets/mo
- Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
- Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
- AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on
Tidio
- Free$050 conversations/mo
- Starter$29/mo$24.17/mo billed annually; 100 conversations
- Growthfrom $59/mo$49.17/mo annually; from 250 conversations
- Plusfrom $300/moPlus monthly usage; custom limits
- PremiumCustomManaged Lyro AI, guaranteed 50% resolution
Gorgias · Key features
- E-commerce help desk with order data
- Order edits, refunds and discounts in tickets
- Omnichannel: email, chat, social, SMS, voice
- Automations and macros
- AI agent for common questions
- Revenue attribution of support
Cons
- Costs scale with ticket volume
- AI agent costs extra
- Less suited outside e-commerce
Tidio · Key features
- Live chat widget
- Help desk ticketing
- Visual chatbot builder
- Lyro AI agent
- Multichannel inbox (Messenger, Instagram, WhatsApp)
- E-commerce integrations
Cons
- Conversation-based pricing
- Lyro billed separately
- Reporting basic
Gorgias vs Tidio: FAQ
Which is cheaper, Gorgias or Tidio?
Gorgias starts at $10/mo and Tidio at $29/mo. Both prices are checked on the vendors' own pricing pages.
Do Gorgias and Tidio have a free plan?
Gorgias has no free plan, a 7-day free trial. Tidio has a free plan.