Freshsales vs Pipedrive
Freshsales and Pipedrive are both CRM tools. Freshsales is aimed at small businesses and enterprise, while Pipedrive is aimed at small businesses and freelancers. Freshsales costs less, from $11/mo versus $14/mo for Pipedrive.
Sales CRM with built-in phone, email and Freddy AI for SMB teams
Visual sales pipeline for small teams
| Pricing | Paid · $11 | Paid · $14 |
| Starting price | $11/mo | $14/mo |
| Free plan | No | No |
| Free trial | 21 days | 14 days |
| Built for | Small businesses, Enterprise | Small businesses, Freelancers |
| Platforms | web, ios, android | web, ios, android |
| Country | US | EE · 2010 |
| Rating | — | — |
Choose Freshsales if
Small and mid-size B2B sales teams that want a reasonably priced CRM with built-in calling, email and AI scoring, especially Freshdesk customers.
- Low entry price with phone and email built in
- Clean interface that new reps learn quickly
- AI scoring and deal insights included from Pro
Look elsewhere if: Teams that want a free CRM with deep marketing tools or highly custom enterprise processes (HubSpot or Salesforce).
Choose Pipedrive if
Sales-led SMBs that want a focused CRM and do not need marketing automation in the same tool.
- Fast to adopt; reps actually use it
- Clear per-seat pricing with no contact-based fees
- Solid automations and email tooling from the Growth tier
Look elsewhere if: Companies that want marketing, sales and support in one platform, or enterprises needing deep customization and permissions.
Freshsales vs Pipedrive pricing
Freshsales
- Growth$11/user/mo$9 billed annually; pipelines, built-in phone and email
- Pro$47/user/mo$39 billed annually; contact scoring, deal insights, sequences
- Enterprise$71/user/mo$59 billed annually; forecasting, sandbox, audit logs
- Freddy AI Agent$49/100 sessionsAdd-on; 500 free bot sessions once per account
Pipedrive
- Lite$14/seat/moBilled annually; pipeline, contacts, AI reports, 500+ apps
- Growth$39/seat/moBilled annually; email sync, automations, sequences, forecasts
- Premium$59/seat/moBilled annually; LeadBooster, lead scoring, contracts, e-signatures
- Ultimate$79/seat/moBilled annually; advanced security, sandbox, contact enrichment
Freshsales · Key features
- Kanban deal pipelines with drag-and-drop stages
- Built-in email, phone and chat inside contact records
- Freddy AI contact scoring and deal insights on Pro and above
- Sales sequences for automated multi-step follow-ups
- Workflows to automate assignments, updates and tasks
- Territory management and custom sales activities
Cons
- No free plan on the current pricing page
- Sequences and scoring require Pro, not the entry tier
- Customization is shallower than Salesforce or Zoho CRM
Pipedrive · Key features
- Visual kanban pipelines with customizable stages and multiple pipelines
- Activity scheduling and reminders tied to every deal
- Two-way email sync, templates, open and click tracking
- Workflow automations and AI sales assistant
- Revenue forecasting, goals and custom reports
- Web forms, chatbot and LeadBooster lead inbox
Cons
- Marketing and support features are weak or add-ons
- Advanced reporting and lead scoring need the higher tiers
- Customization is shallower than HubSpot or Salesforce
Freshsales vs Pipedrive: FAQ
Which is cheaper, Freshsales or Pipedrive?
Freshsales starts at $11/mo and Pipedrive at $14/mo. Both prices are checked on the vendors' own pricing pages.
Do Freshsales and Pipedrive have a free plan?
Freshsales has no free plan, a 21-day free trial. Pipedrive has no free plan, a 14-day free trial.