forms.app vs Qualtrics

forms.app is an online form, survey and quiz builder launched in 2018 with a mobile-first focus. It reports 4M+ users in 170+ countries; its company, Forms App OÜ, is based in Tallinn, Estonia, and the product is made and hosted in the EU. The core job is to let anyone build good-looking forms quickly, collect responses and payments, and pass the data on to other tools.

Forms can be generated with AI or started from 5,000+ templates, using 30+ field types including signature and payment fields. Conditional logic shows or hides questions and routes people to different endings, and auto-scoring turns forms into quizzes and tests. Responses can be analysed with AI insights and sent to 500+ integrations such as Zapier, Google Drive, Slack, Notion and HubSpot. The free plan allows 5 forms with unlimited responses and team members; Basic raises this to 25 forms and removes branding, Pro unlocks unlimited forms, custom CSS and multilingual forms, and Premium adds 1 TB storage, custom domains and partial responses.

forms.app suits small businesses, educators and freelancers who want unlimited responses on a free or low-cost plan. Jotform has more enterprise features such as HIPAA and approvals, Typeform has stronger conversational design, and Tally offers a more generous free tier for simple forms.

Buying tip: from Turkey and the EU the pricing page shows euros, so US visitors may see different USD prices. Yearly plans are much cheaper than monthly, and paid plans carry a 90-day refund guarantee.

Qualtrics is an experience management (XM) platform founded in 2002 in Provo, Utah, by Ryan Smith, his father Scott Smith, his brother Jared Smith and Stuart Orgill. SAP bought it for $8 billion in 2019, spun it off in a 2021 IPO, and in 2023 Silver Lake and CPP Investments took it private for about $12.5 billion. It runs surveys and analyzes feedback for large organizations.

The survey engine handles complex branching, quotas, multilingual and offline collection, and the platform adds text and sentiment analytics, role-based dashboards, predictive models and AI agents. Products are packaged by use case: Customer Experience is priced by interactions, Employee Experience by employee count, and Market Research by responses and video minutes, all with unlimited users. A free single-user account allows three active surveys and 500 responses in total, and the self-serve Strategic Research plan costs $5,040 a year for 1,000 responses with a 30-day trial.

It suits enterprises running CX programs across contact centers, locations and digital channels, HR teams running engagement surveys, and research teams. For simple surveys it is overkill: SurveyMonkey and Typeform are cheaper and faster for one-off forms, and Medallia is the main enterprise CX rival. Expect long contracts and volume-based costs.

In May 2026 Qualtrics completed its $6.75 billion acquisition of Press Ganey Forsta, adding healthcare experience data and the Forsta research platform. Tip: model your interaction volumes before negotiating, and use the free account to test survey logic before talking to sales.