Microsoft Dynamics 365 vs Outreach
Microsoft Dynamics 365 and Outreach are both sales engagement & outbound tools. Microsoft Dynamics 365 is aimed at enterprise and small businesses, while Outreach is aimed at enterprise.
Microsoft's CRM and ERP suite with Copilot for mid-size and enterprise
Enterprise sales execution platform
| Pricing | Paid · $65 | Paid |
| Starting price | $65/mo | Not published |
| Free plan | No | No |
| Free trial | 30 days | — |
| Built for | Enterprise, Small businesses | Enterprise |
| Platforms | web, ios, android | web |
| Country | US · 2016 | US · 2014 |
| Rating | — | — |
Choose Microsoft Dynamics 365 if
Mid-size and enterprise companies on Microsoft 365 that want CRM, service and ERP on one platform.
- Tight fit with Outlook, Teams, Excel and SharePoint
- CRM and ERP on one data platform from one vendor
- Power Platform makes deep customization possible without full code
Look elsewhere if: Small teams wanting a quick, simple CRM or companies on Google Workspace (HubSpot, Pipedrive, Zoho CRM).
Choose Outreach if
Mid-market and enterprise sales organizations.
- Comprehensive enterprise feature set
- Strong Salesforce integration
- Forecasting and deal tools
Look elsewhere if: Startups and SMBs (Apollo, lemlist).
Microsoft Dynamics 365 vs Outreach pricing
Microsoft Dynamics 365
- Sales Professional$65/user/moBilled annually; core sales automation and dashboards
- Sales Enterprise$105/user/moBilled annually; Copilot, prebuilt agents, customization
- Sales Premium$150/user/moBilled annually; Sales Insights, 1,000 Copilot Credits
- Relationship SalesCustomSales Enterprise plus LinkedIn Sales Navigator; 10-seat min
Outreach
- Amplify EssentialsCustom10,000 AI credits, conversation intelligence
- Amplify CoreCustom25,000 AI credits, sequences, pipeline
- Amplify PlusCustom50,000 AI credits, advanced agents
- Amplify ProCustom100,000 AI credits, forecasting
Microsoft Dynamics 365 · Key features
- Lead, account, opportunity and forecast management in Dynamics 365 Sales
- Copilot opportunity summaries, email drafting and meeting preparation
- Prebuilt agents such as Sales Close Agent on Enterprise and above
- Native Outlook and Teams integration with shared records
- Built on Dataverse and extendable with Power Apps and Power Automate
- Embedded Power BI dashboards and sales analytics
Cons
- Complex licensing across apps, tiers and Copilot Credits
- Usually needs a certified partner to implement well
- Heavier and slower to adopt than HubSpot or Pipedrive
Outreach · Key features
- Multichannel sequences and tasks
- Dialer and call recording
- Conversation intelligence (Kaia)
- Deal management and forecasting
- AI research and drafting agents
- Deep CRM sync
Cons
- Expensive and contract-based
- Complex administration
- Overkill for small teams
Microsoft Dynamics 365 vs Outreach: FAQ
Do Microsoft Dynamics 365 and Outreach have a free plan?
Microsoft Dynamics 365 has no free plan, a 30-day free trial. Outreach has no free plan.
Which is better for small businesses, Microsoft Dynamics 365 or Outreach?
Microsoft Dynamics 365 lists small businesses as a core audience, while Outreach is aimed more at enterprise.