Microsoft Dynamics 365 vs Freshsales
Microsoft Dynamics 365 and Freshsales are both CRM tools. Microsoft Dynamics 365 is aimed at enterprise and small businesses, while Freshsales is aimed at small businesses and enterprise. Freshsales costs less, from $11/mo versus $65/mo for Microsoft Dynamics 365.
Microsoft's CRM and ERP suite with Copilot for mid-size and enterprise
Sales CRM with built-in phone, email and Freddy AI for SMB teams
| Pricing | Paid · $65 | Paid · $11 |
| Starting price | $65/mo | $11/mo |
| Free plan | No | No |
| Free trial | 30 days | 21 days |
| Built for | Enterprise, Small businesses | Small businesses, Enterprise |
| Platforms | web, ios, android | web, ios, android |
| Country | US · 2016 | US |
| Rating | — | — |
Choose Microsoft Dynamics 365 if
Mid-size and enterprise companies on Microsoft 365 that want CRM, service and ERP on one platform.
- Tight fit with Outlook, Teams, Excel and SharePoint
- CRM and ERP on one data platform from one vendor
- Power Platform makes deep customization possible without full code
Look elsewhere if: Small teams wanting a quick, simple CRM or companies on Google Workspace (HubSpot, Pipedrive, Zoho CRM).
Choose Freshsales if
Small and mid-size B2B sales teams that want a reasonably priced CRM with built-in calling, email and AI scoring, especially Freshdesk customers.
- Low entry price with phone and email built in
- Clean interface that new reps learn quickly
- AI scoring and deal insights included from Pro
Look elsewhere if: Teams that want a free CRM with deep marketing tools or highly custom enterprise processes (HubSpot or Salesforce).
Microsoft Dynamics 365 vs Freshsales pricing
Microsoft Dynamics 365
- Sales Professional$65/user/moBilled annually; core sales automation and dashboards
- Sales Enterprise$105/user/moBilled annually; Copilot, prebuilt agents, customization
- Sales Premium$150/user/moBilled annually; Sales Insights, 1,000 Copilot Credits
- Relationship SalesCustomSales Enterprise plus LinkedIn Sales Navigator; 10-seat min
Freshsales
- Growth$11/user/mo$9 billed annually; pipelines, built-in phone and email
- Pro$47/user/mo$39 billed annually; contact scoring, deal insights, sequences
- Enterprise$71/user/mo$59 billed annually; forecasting, sandbox, audit logs
- Freddy AI Agent$49/100 sessionsAdd-on; 500 free bot sessions once per account
Microsoft Dynamics 365 · Key features
- Lead, account, opportunity and forecast management in Dynamics 365 Sales
- Copilot opportunity summaries, email drafting and meeting preparation
- Prebuilt agents such as Sales Close Agent on Enterprise and above
- Native Outlook and Teams integration with shared records
- Built on Dataverse and extendable with Power Apps and Power Automate
- Embedded Power BI dashboards and sales analytics
Cons
- Complex licensing across apps, tiers and Copilot Credits
- Usually needs a certified partner to implement well
- Heavier and slower to adopt than HubSpot or Pipedrive
Freshsales · Key features
- Kanban deal pipelines with drag-and-drop stages
- Built-in email, phone and chat inside contact records
- Freddy AI contact scoring and deal insights on Pro and above
- Sales sequences for automated multi-step follow-ups
- Workflows to automate assignments, updates and tasks
- Territory management and custom sales activities
Cons
- No free plan on the current pricing page
- Sequences and scoring require Pro, not the entry tier
- Customization is shallower than Salesforce or Zoho CRM
Microsoft Dynamics 365 vs Freshsales: FAQ
Which is cheaper, Microsoft Dynamics 365 or Freshsales?
Freshsales starts at $11/mo and Microsoft Dynamics 365 at $65/mo. Both prices are checked on the vendors' own pricing pages.
Do Microsoft Dynamics 365 and Freshsales have a free plan?
Microsoft Dynamics 365 has no free plan, a 30-day free trial. Freshsales has no free plan, a 21-day free trial.