Close vs Freshsales
Close and Freshsales are both CRM tools. Close is aimed at small businesses, while Freshsales is aimed at small businesses and enterprise. Freshsales costs less, from $11/mo versus $19/mo for Close.
CRM with built-in calling and email sequences
Sales CRM with built-in phone, email and Freddy AI for SMB teams
| Pricing | Paid · $19 | Paid · $11 |
| Starting price | $19/mo | $11/mo |
| Free plan | No | No |
| Free trial | 14 days | 21 days |
| Built for | Small businesses | Small businesses, Enterprise |
| Platforms | web, macos, windows | web, ios, android |
| Country | US · 2013 | US |
| Rating | — | — |
Choose Close if
Inside sales teams of 3–50 whose process centers on calls and email.
- Everything an inside sales rep needs in one screen
- Telephony included, no third-party dialer
- Fast, keyboard-friendly UI
Look elsewhere if: Marketing-led companies or teams needing a full customer platform.
Choose Freshsales if
Small and mid-size B2B sales teams that want a reasonably priced CRM with built-in calling, email and AI scoring, especially Freshdesk customers.
- Low entry price with phone and email built in
- Clean interface that new reps learn quickly
- AI scoring and deal insights included from Pro
Look elsewhere if: Teams that want a free CRM with deep marketing tools or highly custom enterprise processes (HubSpot or Salesforce).
Close vs Freshsales pricing
Close
- Solo$19/user/mo$9 billed annually; 1 user only, 10k leads
- Essentials$49/user/mo$35 billed annually; 3 email accounts, 1,000 AI credits
- Growth$109/user/mo$99 billed annually; 10 email accounts, 90-day recordings
- Scale$149/user/mo$139 billed annually; predictive dialer
Freshsales
- Growth$11/user/mo$9 billed annually; pipelines, built-in phone and email
- Pro$47/user/mo$39 billed annually; contact scoring, deal insights, sequences
- Enterprise$71/user/mo$59 billed annually; forecasting, sandbox, audit logs
- Freddy AI Agent$49/100 sessionsAdd-on; 500 free bot sessions once per account
Close · Key features
- Built-in calling, SMS and email with sync
- Power and predictive dialers
- Workflows combining email, call and task steps
- Call coaching, recording and AI summaries
- Multiple pipelines and custom activities
- Reporting on activity and funnel
Cons
- Higher entry price per seat
- No marketing or support modules
- Reporting less flexible than HubSpot
Freshsales · Key features
- Kanban deal pipelines with drag-and-drop stages
- Built-in email, phone and chat inside contact records
- Freddy AI contact scoring and deal insights on Pro and above
- Sales sequences for automated multi-step follow-ups
- Workflows to automate assignments, updates and tasks
- Territory management and custom sales activities
Cons
- No free plan on the current pricing page
- Sequences and scoring require Pro, not the entry tier
- Customization is shallower than Salesforce or Zoho CRM
Close vs Freshsales: FAQ
Which is cheaper, Close or Freshsales?
Freshsales starts at $11/mo and Close at $19/mo. Both prices are checked on the vendors' own pricing pages.
Do Close and Freshsales have a free plan?
Close has no free plan, a 14-day free trial. Freshsales has no free plan, a 21-day free trial.