Close vs Microsoft Dynamics 365
Close and Microsoft Dynamics 365 are both CRM tools. Close is aimed at small businesses, while Microsoft Dynamics 365 is aimed at enterprise and small businesses. Close costs less, from $19/mo versus $65/mo for Microsoft Dynamics 365.
CRM with built-in calling and email sequences
Microsoft's CRM and ERP suite with Copilot for mid-size and enterprise
| Pricing | Paid · $19 | Paid · $65 |
| Starting price | $19/mo | $65/mo |
| Free plan | No | No |
| Free trial | 14 days | 30 days |
| Built for | Small businesses | Enterprise, Small businesses |
| Platforms | web, macos, windows | web, ios, android |
| Country | US · 2013 | US · 2016 |
| Rating | — | — |
Choose Close if
Inside sales teams of 3–50 whose process centers on calls and email.
- Everything an inside sales rep needs in one screen
- Telephony included, no third-party dialer
- Fast, keyboard-friendly UI
Look elsewhere if: Marketing-led companies or teams needing a full customer platform.
Choose Microsoft Dynamics 365 if
Mid-size and enterprise companies on Microsoft 365 that want CRM, service and ERP on one platform.
- Tight fit with Outlook, Teams, Excel and SharePoint
- CRM and ERP on one data platform from one vendor
- Power Platform makes deep customization possible without full code
Look elsewhere if: Small teams wanting a quick, simple CRM or companies on Google Workspace (HubSpot, Pipedrive, Zoho CRM).
Close vs Microsoft Dynamics 365 pricing
Close
- Solo$19/user/mo$9 billed annually; 1 user only, 10k leads
- Essentials$49/user/mo$35 billed annually; 3 email accounts, 1,000 AI credits
- Growth$109/user/mo$99 billed annually; 10 email accounts, 90-day recordings
- Scale$149/user/mo$139 billed annually; predictive dialer
Microsoft Dynamics 365
- Sales Professional$65/user/moBilled annually; core sales automation and dashboards
- Sales Enterprise$105/user/moBilled annually; Copilot, prebuilt agents, customization
- Sales Premium$150/user/moBilled annually; Sales Insights, 1,000 Copilot Credits
- Relationship SalesCustomSales Enterprise plus LinkedIn Sales Navigator; 10-seat min
Close · Key features
- Built-in calling, SMS and email with sync
- Power and predictive dialers
- Workflows combining email, call and task steps
- Call coaching, recording and AI summaries
- Multiple pipelines and custom activities
- Reporting on activity and funnel
Cons
- Higher entry price per seat
- No marketing or support modules
- Reporting less flexible than HubSpot
Microsoft Dynamics 365 · Key features
- Lead, account, opportunity and forecast management in Dynamics 365 Sales
- Copilot opportunity summaries, email drafting and meeting preparation
- Prebuilt agents such as Sales Close Agent on Enterprise and above
- Native Outlook and Teams integration with shared records
- Built on Dataverse and extendable with Power Apps and Power Automate
- Embedded Power BI dashboards and sales analytics
Cons
- Complex licensing across apps, tiers and Copilot Credits
- Usually needs a certified partner to implement well
- Heavier and slower to adopt than HubSpot or Pipedrive
Close vs Microsoft Dynamics 365: FAQ
Which is cheaper, Close or Microsoft Dynamics 365?
Close starts at $19/mo and Microsoft Dynamics 365 at $65/mo. Both prices are checked on the vendors' own pricing pages.
Do Close and Microsoft Dynamics 365 have a free plan?
Close has no free plan, a 14-day free trial. Microsoft Dynamics 365 has no free plan, a 30-day free trial.