Tidio vs Zendesk
Tidio and Zendesk are both customer support tools. Tidio is aimed at small businesses and E-commerce, while Zendesk is aimed at enterprise and small businesses. Zendesk costs less, from $25/mo versus $29/mo for Tidio. Only Tidio has a free plan.
| Pricing | Freemium · $29 | Paid · $25 |
| Starting price | $29/mo | $25/mo |
| Free plan | Yes | No |
| Free trial | 7 days | 14 days |
| Built for | Small businesses, E-commerce | Enterprise, Small businesses |
| Platforms | web, ios, android | web, ios, android |
| Country | PL · 2013 | US · 2007 |
| Rating | — | — |
Choose Tidio if
Small e-commerce businesses.
- Affordable for small stores
- Easy setup
- AI and bots included
Look elsewhere if: Enterprise support teams.
Choose Zendesk if
Mid-market and enterprise support teams with multiple channels and compliance needs.
- Mature, reliable at enterprise scale
- Broadest channel and app coverage
- Strong reporting and routing
Look elsewhere if: Startups and small teams; Help Scout, Freshdesk, Crisp or Plain are leaner.
Tidio vs Zendesk pricing
Tidio
- Free$050 conversations/mo
- Starter$29/mo$24.17/mo billed annually; 100 conversations
- Growthfrom $59/mo$49.17/mo annually; from 250 conversations
- Plusfrom $300/moPlus monthly usage; custom limits
- PremiumCustomManaged Lyro AI, guaranteed 50% resolution
Zendesk
- Support Team$25/agent/mo$19 billed annually; core ticketing
- Suite Team$69/agent/mo$55 billed annually; AI agents, messaging, voice
- Suite Professional$149/agent/mo$115 billed annually; skills routing, IVR
- Suite EnterpriseCustomSandbox, custom roles, approval workflows
Tidio · Key features
- Live chat widget
- Help desk ticketing
- Visual chatbot builder
- Lyro AI agent
- Multichannel inbox (Messenger, Instagram, WhatsApp)
- E-commerce integrations
Cons
- Conversation-based pricing
- Lyro billed separately
- Reporting basic
Zendesk · Key features
- Omnichannel ticketing: email, chat, voice, social, WhatsApp
- Help center and community with multiple brands
- AI agents, agent copilot and intelligent triage
- Skills-based routing, SLAs, macros and triggers
- Explore analytics and dashboards
- Workforce management, QA and marketplace apps
Cons
- Expensive per agent plus AI add-ons
- Complex packaging and frequent changes
- Overkill for small teams
Tidio vs Zendesk: FAQ
Which is cheaper, Tidio or Zendesk?
Zendesk starts at $25/mo and Tidio at $29/mo. Both prices are checked on the vendors' own pricing pages.
Do Tidio and Zendesk have a free plan?
Tidio has a free plan. Zendesk has no free plan, a 14-day free trial.