Stonly vs Tidio
Stonly and Tidio are both customer support tools. Stonly is aimed at small businesses and enterprise, while Tidio is aimed at small businesses and E-commerce. Both have a free plan.
Stonly
Interactive guides and AI knowledge base for customer support teams
Tidio
Live chat and AI agent for small e-commerce
| Pricing | Freemium | Freemium · $29 |
| Starting price | Not published | $29/mo |
| Free plan | Yes | Yes |
| Free trial | 14 days | 7 days |
| Built for | Small businesses, Enterprise | Small businesses, E-commerce |
| Platforms | web | web, ios, android |
| Country | FR · 2018 | PL · 2013 |
| Rating | — | — |
Choose Stonly if
Customer support teams that handle complex, multi-step issues and want guided self-service plus consistent agent troubleshooting.
- Decision trees handle complex troubleshooting better than flat articles
- Same content serves customers, agents and AI answers
- Help desk integrations bring guides into the agent workspace
Look elsewhere if: Product teams primarily optimizing in-app onboarding and feature adoption metrics (Userpilot, Appcues, Pendo).
Choose Tidio if
Small e-commerce businesses.
- Affordable for small stores
- Easy setup
- AI and bots included
Look elsewhere if: Enterprise support teams.
Stonly vs Tidio pricing
Stonly
- Basic$0400 guide views/mo, 5 published guides, 1 team member
- Small BusinessQuoteUnder 100 staff; 4,000 guide views, 5 seats, 1 knowledge base
- EnterpriseCustomAI Agents, SSO, surveys, auto-translation, white label
Tidio
- Free$050 conversations/mo
- Starter$29/mo$24.17/mo billed annually; 100 conversations
- Growthfrom $59/mo$49.17/mo annually; from 250 conversations
- Plusfrom $300/moPlus monthly usage; custom limits
- PremiumCustomManaged Lyro AI, guaranteed 50% resolution
Stonly · Key features
- Interactive step-by-step guides and branching decision trees
- Embeddable widget for in-app guides and product tours
- Knowledge base with versioning, review flows and scheduled publishing
- AI Answers and a conversational bot built on your guide content
- AI Agent Assist that summarizes tickets and drafts replies
- Knowledge Agents and Business Process Agents for automated support flows
Cons
- Paid prices are not published and require a sales call
- Guide-view limits can force plan upgrades as traffic grows
- Help desk integrations, AI Agents and SSO are Enterprise-only
Tidio · Key features
- Live chat widget
- Help desk ticketing
- Visual chatbot builder
- Lyro AI agent
- Multichannel inbox (Messenger, Instagram, WhatsApp)
- E-commerce integrations
Cons
- Conversation-based pricing
- Lyro billed separately
- Reporting basic
Stonly vs Tidio: FAQ
Do Stonly and Tidio have a free plan?
Yes, both Stonly and Tidio have a free plan; paid plans add more usage and features.