Kore.ai vs Yellow.ai
Kore.ai and Yellow.ai are both chatbots & AI agents tools aimed at enterprise. Only Yellow.ai has a free plan.
Enterprise agentic AI platform for customer service and employees
Enterprise agentic AI platform for chat, voice and email support
| Pricing | Paid | Freemium |
| Starting price | Not published | Not published |
| Free plan | No | Yes |
| Free trial | — | — |
| Built for | Enterprise | Enterprise |
| Platforms | web | web |
| Country | US · 2014 | US · 2016 |
| Rating | — | — |
Choose Kore.ai if
Large regulated enterprises that want one governed platform for voice and digital AI agents serving both customers and employees.
- Covers both customer-facing and employee-facing agents on one platform
- Strong voice capabilities alongside chat and messaging
- Consistent analyst recognition from Gartner, Forrester and Everest
Look elsewhere if: SMBs or teams wanting a quick, self-serve support bot (Ada, Intercom Fin, Botpress).
Choose Yellow.ai if
Large enterprises and contact centers that need multilingual voice and chat AI agents with strict compliance requirements.
- Covers voice, chat and email automation in one platform
- Very broad language support for global contact centers
- Strong compliance credentials for regulated industries
Look elsewhere if: Startups and SMBs adding a simple support bot (Intercom Fin) or product teams wanting a hands-on agent builder (Voiceflow, Botpress).
Kore.ai vs Yellow.ai pricing
Kore.ai
- EnterpriseCustomQuote after demo; Proof Concierge pilot on your own use case
Yellow.ai
- Free$01 AI agent, 500 sessions/mo, then $0.99 per resolution
- EnterpriseCustomUnlimited agents and sessions, 35+ channels, SOC 2, ISO, GDPR
Kore.ai · Key features
- Agent Blueprint Language for typed agent behavior, tools and guardrails
- ARCH assistant that drafts multi-agent systems from plain-language goals
- Autoloop engine that tests and optimizes agents against defined goals
- StateTrace execution tracing across handoffs, tool calls and context
- Voice and digital customer agents with agent assist and QA
- AI-native contact center and quality management in AI for Service
Cons
- No public pricing, free plan or self-serve trial
- Long implementation cycles typical of enterprise platforms
- Proprietary concepts (ABL, ARCH, Autoloop) add a learning curve
Yellow.ai · Key features
- Nexus platform to build, deploy and self-heal AI agent workforces
- Nexus VOX voice agents that handle calls in 500+ languages
- Nexus EDGE desktop agents with human approval on every action
- 35+ channels including WhatsApp, web chat, SMS, email and voice
- 150+ prebuilt integrations with Salesforce, Zendesk, Genesys, NICE
- Access to 15+ LLMs with LLM analytics and sentiment tracking
Cons
- Enterprise pricing is quote-only and contracts are large
- Free tier is limited to one agent and basic features
- Implementation usually needs vendor or partner services
Kore.ai vs Yellow.ai: FAQ
Do Kore.ai and Yellow.ai have a free plan?
Kore.ai has no free plan. Yellow.ai has a free plan.