Juphy vs Tidio
Juphy and Tidio are both customer support tools. Juphy is aimed at E-commerce and small businesses, while Tidio is aimed at small businesses and E-commerce. Juphy costs less, from $19/mo versus $29/mo for Tidio. Only Tidio has a free plan.
| Pricing | Paid · $19 | Freemium · $29 |
| Starting price | $19/mo | $29/mo |
| Free plan | No | Yes |
| Free trial | 14 days | 7 days |
| Built for | E-commerce, Small businesses | Small businesses, E-commerce |
| Platforms | web | web, ios, android |
| Country | TR · 2020 | PL · 2013 |
| Rating | — | — |
Choose Juphy if
Shopify DTC brands with sizable catalogs and pre-sale questions.
- Focused on sales, not just support deflection
- Fast setup for Shopify
- Uses your own catalog data
Look elsewhere if: Non-Shopify stores or teams needing full help desk features.
Choose Tidio if
Small e-commerce businesses.
- Affordable for small stores
- Easy setup
- AI and bots included
Look elsewhere if: Enterprise support teams.
Juphy vs Tidio pricing
Juphy
- Starter$19/mo50K visitors/mo, 1K products, reports
- Essentials$49/mo5K products, AI pop-ups
- Scale$99/mo15K products, integrations, SmartBox Q&A
Tidio
- Free$050 conversations/mo
- Starter$29/mo$24.17/mo billed annually; 100 conversations
- Growthfrom $59/mo$49.17/mo annually; from 250 conversations
- Plusfrom $300/moPlus monthly usage; custom limits
- PremiumCustomManaged Lyro AI, guaranteed 50% resolution
Juphy · Key features
- AI shopping assistant trained on your Shopify catalog
- Product recommendations and comparisons in chat
- Answers on sizing, shipping and return policies
- Conversion analytics: assisted revenue and engagement
- Brand voice customization
- Handoff to human support tools
Cons
- Shopify only
- Younger product with fewer integrations
- AI answers need monitoring for accuracy
Tidio · Key features
- Live chat widget
- Help desk ticketing
- Visual chatbot builder
- Lyro AI agent
- Multichannel inbox (Messenger, Instagram, WhatsApp)
- E-commerce integrations
Cons
- Conversation-based pricing
- Lyro billed separately
- Reporting basic
Juphy vs Tidio: FAQ
Which is cheaper, Juphy or Tidio?
Juphy starts at $19/mo and Tidio at $29/mo. Both prices are checked on the vendors' own pricing pages.
Do Juphy and Tidio have a free plan?
Juphy has no free plan, a 14-day free trial. Tidio has a free plan.