Hotjar vs Yotpo
Hotjar and Yotpo are both Customer feedback & roadmaps tools. Here is how they compare on pricing, audience, platforms and community votes.
Heatmaps, recordings and surveys
Product reviews, UGC and loyalty programs for e-commerce brands
| Pricing | Freemium · $49 | Freemium · $89 |
| Built for | Small businesses, Agencies | E-commerce, Small businesses, Enterprise |
| Platforms | web | web |
| Country | MT · 2014 | US · 2011 |
| Community votes | 0 | 1 |
| Rating | — | — |
Hotjar
Hotjar is a behavior analytics tool founded in Malta in 2014 that shows how people actually use a website. It joined Contentsquare in 2021 and now operates as part of that group. Heatmaps reveal where visitors click, move and scroll, session recordings replay real visits, and on-site surveys and feedback widgets capture what users think in their own words.
The product combines Observe, for heatmaps and recordings, with Ask, for surveys and feedback, and is priced by monthly sessions. Funnels and trends tie behavior to conversion, filters find recordings with rage clicks or errors, and integrations send data to tools such as Google Analytics, HubSpot, Slack and Optimizely. AI features generate surveys and summarize responses. The free plan covers up to 200,000 monthly sessions with one month of data, the Growth plan is priced by session volume and keeps 13 months of data, and Pro and Enterprise are custom priced. Hotjar's pricing page now redirects to Contentsquare, which has folded Hotjar into its Experience Analytics plans.
Hotjar fits marketers, UX designers and product teams that need qualitative insight into why users hesitate or drop off. Session limits make it costly for high-traffic sites, and recordings require careful consent management under GDPR and similar laws. Microsoft Clarity offers similar heatmaps and recordings for free, PostHog combines replay with product analytics, and Contentsquare itself serves enterprises with deeper digital experience analytics.
Yotpo
Yotpo is an e-commerce retention platform founded in 2011 by Tomer Tagrin and Omri Cohen, with offices in New York, Tel Aviv, London, Toronto, Sofia and Sydney. It says more than 35,000 brands in 100 countries use it, from Shopify stores to enterprise retailers. Its core job is collecting customer reviews and photos, showing them on product pages and running loyalty and referral programs that bring shoppers back.
Reviews & UGC sends review requests, displays star ratings, photo and video reviews and Q&A on-site, feeds Google seller ratings, writes AI review summaries and syndicates reviews to retailers. Loyalty & Referrals covers points, VIP tiers, rewards and refer-a-friend campaigns. A newer Discover product tracks how AI assistants such as ChatGPT describe and recommend your products. Plans are priced by monthly order volume, with a limited free Reviews plan and a free Loyalty plan.
Yotpo fits growing DTC brands on Shopify and mid-market retailers that want reviews and loyalty from one vendor. It costs more than review-only apps such as Judge.me or Okendo, and order caps push stores up tiers quickly. ReferralCandy and GrowSurf are lighter options for referrals only, and Klaviyo now offers built-in reviews for brands already on its email platform.
Buying tip: Yotpo used to sell SMS, email and subscriptions, but its current site lists only Reviews, Loyalty and Discover, so plan on a separate messaging tool. The pricing FAQ mentions Reviews from $15 a month while the plan card shows $89, so confirm the quote.