Happy Valley
E-commerce

Gorgias vs T-Soft

Gorgias and T-Soft are both E-commerce tools. Gorgias is aimed at E-commerce and small businesses, while T-Soft is aimed at small businesses and E-commerce.

Gorgias

Helpdesk built for Shopify merchants

T-Soft

Turkish e-commerce software with ERP and marketplace integrations

PricingPaid · $10Paid
Starting price$10/moNot published
Free planNoNo
Free trial7 days—
Built forE-commerce, Small businessesSmall businesses, E-commerce
Platformsweb, ios, androidweb
CountryUS · 2015TR
Rating——

Choose Gorgias if

E-commerce brands on Shopify or BigCommerce.

  • Built for Shopify workflows
  • Ticket-based pricing
  • Strong automation

Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).

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Choose T-Soft if

Turkish retailers needing ERP integration and services.

  • ERP integration depth
  • Local services
  • B2B features

Look elsewhere if: International brands.

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Gorgias vs T-Soft pricing

Gorgias

  • Starter$10/mo50 tickets/mo; monthly billing only
  • Basic$60/mo$50/mo billed annually; 300 tickets/mo
  • Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
  • Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
  • AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on

T-Soft

  • Basic₺45.000/yrList ₺75.000; KDV dahil
  • Basic Plus₺60.000/yrList ₺90.000; KDV dahil
  • Special₺90.000/yrList ₺135.000; KDV dahil
  • Special Plus₺105.000/yrList ₺165.000; KDV dahil
  • Improve₺135.000/yrProfessional package; list ₺210.000; KDV dahil

Gorgias · Key features

  • E-commerce help desk with order data
  • Order edits, refunds and discounts in tickets
  • Omnichannel: email, chat, social, SMS, voice
  • Automations and macros
  • AI agent for common questions
  • Revenue attribution of support

Cons

  • Costs scale with ticket volume
  • AI agent costs extra
  • Less suited outside e-commerce

T-Soft · Key features

  • Hosted e-commerce store
  • Marketplace integrations
  • ERP integrations
  • B2B module
  • Payment and cargo integrations
  • Custom development services

Cons

  • Turkey-centric
  • Design may need services
  • Pricing varies

Gorgias vs T-Soft: FAQ

Do Gorgias and T-Soft have a free plan?

Gorgias has no free plan, a 7-day free trial. T-Soft has no free plan.

Not sure yet?

Gorgias alternativesT-Soft alternativesE-commerce