Happy Valley
E-commerce

Gorgias vs Ticimax

Gorgias and Ticimax are both E-commerce tools. Gorgias is aimed at E-commerce and small businesses, while Ticimax is aimed at small businesses and E-commerce.

Gorgias

Helpdesk built for Shopify merchants

Ticimax

Turkish e-commerce infrastructure with marketplace integrations

PricingPaid · $10Paid
Starting price$10/moNot published
Free planNoNo
Free trial7 days—
Built forE-commerce, Small businessesSmall businesses, E-commerce
Platformsweb, ios, androidweb, ios, android
CountryUS · 2015TR
Rating——

Choose Gorgias if

E-commerce brands on Shopify or BigCommerce.

  • Built for Shopify workflows
  • Ticket-based pricing
  • Strong automation

Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).

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Choose Ticimax if

Turkish SMBs and mid-size brands.

  • Strong Turkish integrations
  • Established provider
  • B2B options

Look elsewhere if: International brands.

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Gorgias vs Ticimax pricing

Gorgias

  • Starter$10/mo50 tickets/mo; monthly billing only
  • Basic$60/mo$50/mo billed annually; 300 tickets/mo
  • Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
  • Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
  • AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on

Ticimax

  • Advantage₺46.000/year~₺3.833/mo; 3000 GB traffic, unlimited products
  • Premier₺89.000/year~₺7.416/mo; 4000 GB traffic
  • Advance₺99.000/year~₺8.250/mo; 3 marketplace integrations
  • Advance Plus₺119.900/year~₺9.991/mo; unlimited marketplace integrations

Gorgias · Key features

  • E-commerce help desk with order data
  • Order edits, refunds and discounts in tickets
  • Omnichannel: email, chat, social, SMS, voice
  • Automations and macros
  • AI agent for common questions
  • Revenue attribution of support

Cons

  • Costs scale with ticket volume
  • AI agent costs extra
  • Less suited outside e-commerce

Ticimax · Key features

  • Hosted store with themes
  • Marketplace integrations
  • Local payment and cargo integrations
  • B2B dealer module
  • Mobile app
  • Campaign and SEO tools

Cons

  • Turkey-centric
  • Lira pricing changes
  • Design customization may need services

Gorgias vs Ticimax: FAQ

Do Gorgias and Ticimax have a free plan?

Gorgias has no free plan, a 7-day free trial. Ticimax has no free plan.

Not sure yet?

Gorgias alternativesTicimax alternativesE-commerce