Gorgias vs Juphy
Gorgias and Juphy are both customer support tools aimed at E-commerce and small businesses. Gorgias costs less, from $10/mo versus $19/mo for Juphy.
| Pricing | Paid · $10 | Paid · $19 |
| Starting price | $10/mo | $19/mo |
| Free plan | No | No |
| Free trial | 7 days | 14 days |
| Built for | E-commerce, Small businesses | E-commerce, Small businesses |
| Platforms | web, ios, android | web |
| Country | US · 2015 | TR · 2020 |
| Rating | — | — |
Choose Gorgias if
E-commerce brands on Shopify or BigCommerce.
- Built for Shopify workflows
- Ticket-based pricing
- Strong automation
Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).
Choose Juphy if
Shopify DTC brands with sizable catalogs and pre-sale questions.
- Focused on sales, not just support deflection
- Fast setup for Shopify
- Uses your own catalog data
Look elsewhere if: Non-Shopify stores or teams needing full help desk features.
Gorgias vs Juphy pricing
Gorgias
- Starter$10/mo50 tickets/mo; monthly billing only
- Basic$60/mo$50/mo billed annually; 300 tickets/mo
- Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
- Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
- AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on
Juphy
- Starter$19/mo50K visitors/mo, 1K products, reports
- Essentials$49/mo5K products, AI pop-ups
- Scale$99/mo15K products, integrations, SmartBox Q&A
Gorgias · Key features
- E-commerce help desk with order data
- Order edits, refunds and discounts in tickets
- Omnichannel: email, chat, social, SMS, voice
- Automations and macros
- AI agent for common questions
- Revenue attribution of support
Cons
- Costs scale with ticket volume
- AI agent costs extra
- Less suited outside e-commerce
Juphy · Key features
- AI shopping assistant trained on your Shopify catalog
- Product recommendations and comparisons in chat
- Answers on sizing, shipping and return policies
- Conversion analytics: assisted revenue and engagement
- Brand voice customization
- Handoff to human support tools
Cons
- Shopify only
- Younger product with fewer integrations
- AI answers need monitoring for accuracy
Gorgias vs Juphy: FAQ
Which is cheaper, Gorgias or Juphy?
Gorgias starts at $10/mo and Juphy at $19/mo. Both prices are checked on the vendors' own pricing pages.
Do Gorgias and Juphy have a free plan?
Gorgias has no free plan, a 7-day free trial. Juphy has no free plan, a 14-day free trial.