Gorgias vs Fin by Intercom
Gorgias and Fin by Intercom are both customer support tools. Gorgias is aimed at E-commerce and small businesses, while Fin by Intercom is aimed at small businesses and enterprise. Gorgias costs less, from $10/mo versus $49/mo for Fin by Intercom.
Helpdesk built for Shopify merchants
AI customer service agent priced per outcome
| Pricing | Paid · $10 | Paid · $49 |
| Starting price | $10/mo | $49/mo |
| Free plan | No | No |
| Free trial | 7 days | 14 days |
| Built for | E-commerce, Small businesses | Small businesses, Enterprise |
| Platforms | web, ios, android | web |
| Country | US · 2015 | US · 2023 |
| Rating | — | — |
Choose Gorgias if
E-commerce brands on Shopify or BigCommerce.
- Built for Shopify workflows
- Ticket-based pricing
- Strong automation
Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Gorgias vs Fin by Intercom pricing
Gorgias
- Starter$10/mo50 tickets/mo; monthly billing only
- Basic$60/mo$50/mo billed annually; 300 tickets/mo
- Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
- Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
- AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Gorgias · Key features
- E-commerce help desk with order data
- Order edits, refunds and discounts in tickets
- Omnichannel: email, chat, social, SMS, voice
- Automations and macros
- AI agent for common questions
- Revenue attribution of support
Cons
- Costs scale with ticket volume
- AI agent costs extra
- Less suited outside e-commerce
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Gorgias vs Fin by Intercom: FAQ
Which is cheaper, Gorgias or Fin by Intercom?
Gorgias starts at $10/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Gorgias and Fin by Intercom have a free plan?
Gorgias has no free plan, a 7-day free trial. Fin by Intercom has no free plan, a 14-day free trial.