Gorgias vs İdeasoft
Gorgias and İdeasoft are both E-commerce tools. Gorgias is aimed at E-commerce and small businesses, while İdeasoft is aimed at small businesses and E-commerce.
| Pricing | Paid · $10 | Paid |
| Starting price | $10/mo | Not published |
| Free plan | No | No |
| Free trial | 7 days | — |
| Built for | E-commerce, Small businesses | Small businesses, E-commerce |
| Platforms | web, ios, android | web |
| Country | US · 2015 | TR · 2005 |
| Rating | — | — |
Choose Gorgias if
E-commerce brands on Shopify or BigCommerce.
- Built for Shopify workflows
- Ticket-based pricing
- Strong automation
Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).
Choose İdeasoft if
Turkish retailers and manufacturers needing B2C plus B2B commerce with local integrations.
- Mature, long-running platform
- Strong B2B and dealer features
- Broad local integrations
Look elsewhere if: International brands or merchants prioritizing modern design (ikas, Shopify).
Gorgias vs İdeasoft pricing
Gorgias
- Starter$10/mo50 tickets/mo; monthly billing only
- Basic$60/mo$50/mo billed annually; 300 tickets/mo
- Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
- Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
- AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on
İdeasoft
- Starter₺3.325/moBilled annually ₺39.900, KDV dahil; 500 products
- Booster₺5.825/moBilled annually ₺69.900 (list ₺116.500), KDV dahil
- Master₺10.825/moBilled annually ₺129.900, KDV dahil
- Master+₺8.250/moBilled annually ₺99.000 (list ₺247.550), KDV dahil
Gorgias · Key features
- E-commerce help desk with order data
- Order edits, refunds and discounts in tickets
- Omnichannel: email, chat, social, SMS, voice
- Automations and macros
- AI agent for common questions
- Revenue attribution of support
Cons
- Costs scale with ticket volume
- AI agent costs extra
- Less suited outside e-commerce
İdeasoft · Key features
- Hosted storefront with themes and page builder
- Marketplace integrations: Trendyol, Hepsiburada, n11, Amazon
- Local payments with installments and virtual POS
- Cargo and ERP/accounting integrations
- B2B dealer portal and pricing
- SEO, campaign and mobile app tools
Cons
- Interface feels older than newer rivals
- Theme customization can need agency help
- Lira pricing changes frequently
Gorgias vs İdeasoft: FAQ
Do Gorgias and İdeasoft have a free plan?
Gorgias has no free plan, a 7-day free trial. İdeasoft has no free plan.