Gorgias vs Hiver
Gorgias and Hiver are both customer support tools. Gorgias is aimed at E-commerce and small businesses, while Hiver is aimed at small businesses. Gorgias costs less, from $10/mo versus $35/mo for Hiver.
| Pricing | Paid · $10 | Paid · $35 |
| Starting price | $10/mo | $35/mo |
| Free plan | No | No |
| Free trial | 7 days | 7 days |
| Built for | E-commerce, Small businesses | Small businesses |
| Platforms | web, ios, android | web |
| Country | US · 2015 | IN · 2011 |
| Rating | — | — |
Choose Gorgias if
E-commerce brands on Shopify or BigCommerce.
- Built for Shopify workflows
- Ticket-based pricing
- Strong automation
Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).
Choose Hiver if
Google Workspace teams wanting help desk features in Gmail.
- No new interface to learn
- Fast adoption
- Good for Google Workspace teams
Look elsewhere if: Teams on Outlook or high-volume support.
Gorgias vs Hiver pricing
Gorgias
- Starter$10/mo50 tickets/mo; monthly billing only
- Basic$60/mo$50/mo billed annually; 300 tickets/mo
- Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
- Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
- AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on
Hiver
- Growth$35/user/mo$25/mo billed annually; AI agents, shared inbox, omnichannel
- Pro$65/user/mo$55/mo billed annually; customer portal, SLAs, CSAT
- Elite$95/user/mo$85/mo billed annually; AI QA and AI insights
Gorgias · Key features
- E-commerce help desk with order data
- Order edits, refunds and discounts in tickets
- Omnichannel: email, chat, social, SMS, voice
- Automations and macros
- AI agent for common questions
- Revenue attribution of support
Cons
- Costs scale with ticket volume
- AI agent costs extra
- Less suited outside e-commerce
Hiver · Key features
- Shared inboxes in Gmail
- Assignments, notes and collision alerts
- SLAs and automations
- CSAT surveys and analytics
- Live chat and knowledge base
- AI drafting and summaries
Cons
- Tied to Gmail
- Less powerful than full help desks
- Per-user pricing
Gorgias vs Hiver: FAQ
Which is cheaper, Gorgias or Hiver?
Gorgias starts at $10/mo and Hiver at $35/mo. Both prices are checked on the vendors' own pricing pages.
Do Gorgias and Hiver have a free plan?
Gorgias has no free plan, a 7-day free trial. Hiver has no free plan, a 7-day free trial.