Freshsales vs Zoho CRM
Freshsales and Zoho CRM are both CRM tools aimed at small businesses and enterprise. Freshsales costs less, from $11/mo versus $20/mo for Zoho CRM. Only Zoho CRM has a free plan.
Sales CRM with built-in phone, email and Freddy AI for SMB teams
Affordable CRM inside the Zoho suite
| Pricing | Paid · $11 | Freemium · $20 |
| Starting price | $11/mo | $20/mo |
| Free plan | No | Yes |
| Free trial | 21 days | 15 days |
| Built for | Small businesses, Enterprise | Small businesses, Enterprise |
| Platforms | web, ios, android | web, ios, android |
| Country | US | IN · 2005 |
| Rating | — | — |
Choose Freshsales if
Small and mid-size B2B sales teams that want a reasonably priced CRM with built-in calling, email and AI scoring, especially Freshdesk customers.
- Low entry price with phone and email built in
- Clean interface that new reps learn quickly
- AI scoring and deal insights included from Pro
Look elsewhere if: Teams that want a free CRM with deep marketing tools or highly custom enterprise processes (HubSpot or Salesforce).
Choose Zoho CRM if
Cost-conscious SMBs and mid-market companies, especially those using other Zoho products.
- Very strong value per feature
- Deep customization at mid tiers
- Seamless with other Zoho apps
Look elsewhere if: Teams prioritizing UX polish (Attio, Pipedrive) or already on Google/HubSpot ecosystems.
Freshsales vs Zoho CRM pricing
Freshsales
- Growth$11/user/mo$9 billed annually; pipelines, built-in phone and email
- Pro$47/user/mo$39 billed annually; contact scoring, deal insights, sequences
- Enterprise$71/user/mo$59 billed annually; forecasting, sandbox, audit logs
- Freddy AI Agent$49/100 sessionsAdd-on; 500 free bot sessions once per account
Zoho CRM
- Free$0Up to 3 users
- Standard$20/user/mo$14/user/mo billed annually
- Professional$35/user/mo$23/user/mo billed annually
- Enterprise$50/user/mo$40/user/mo billed annually
- Ultimate$65/user/mo$52/user/mo billed annually
Freshsales · Key features
- Kanban deal pipelines with drag-and-drop stages
- Built-in email, phone and chat inside contact records
- Freddy AI contact scoring and deal insights on Pro and above
- Sales sequences for automated multi-step follow-ups
- Workflows to automate assignments, updates and tasks
- Territory management and custom sales activities
Cons
- No free plan on the current pricing page
- Sequences and scoring require Pro, not the entry tier
- Customization is shallower than Salesforce or Zoho CRM
Zoho CRM · Key features
- Leads, contacts, deals with scoring and assignment rules
- Workflow automation and Blueprint process guidance
- Omnichannel: email, telephony, social, WhatsApp, live chat
- Zia AI for predictions, anomaly detection and writing
- Custom modules, functions, Canvas UI designer
- Analytics, dashboards and Zoho suite integration
Cons
- Dense, dated-feeling UI in places
- Support can be slow
- Learning curve for setup
Freshsales vs Zoho CRM: FAQ
Which is cheaper, Freshsales or Zoho CRM?
Freshsales starts at $11/mo and Zoho CRM at $20/mo. Both prices are checked on the vendors' own pricing pages.
Do Freshsales and Zoho CRM have a free plan?
Freshsales has no free plan, a 21-day free trial. Zoho CRM has a free plan.