Freshsales vs Salesforce
Freshsales and Salesforce are both CRM tools. Freshsales is aimed at small businesses and enterprise, while Salesforce is aimed at enterprise. Freshsales costs less, from $11/mo versus $25/mo for Salesforce. Only Salesforce has a free plan.
Sales CRM with built-in phone, email and Freddy AI for SMB teams
The enterprise CRM standard
| Pricing | Paid · $11 | Freemium · $25 |
| Starting price | $11/mo | $25/mo |
| Free plan | No | Yes |
| Free trial | 21 days | 30 days |
| Built for | Small businesses, Enterprise | Enterprise |
| Platforms | web, ios, android | web, ios, android |
| Country | US | US · 1999 |
| Rating | — | — |
Choose Freshsales if
Small and mid-size B2B sales teams that want a reasonably priced CRM with built-in calling, email and AI scoring, especially Freshdesk customers.
- Low entry price with phone and email built in
- Clean interface that new reps learn quickly
- AI scoring and deal insights included from Pro
Look elsewhere if: Teams that want a free CRM with deep marketing tools or highly custom enterprise processes (HubSpot or Salesforce).
Choose Salesforce if
Mid-market and enterprise companies with dedicated CRM administration and complex processes.
- Unmatched customization and ecosystem
- Scales to the largest sales organizations
- Rich AI roadmap with Agentforce
Look elsewhere if: Startups and SMBs; HubSpot, Pipedrive or Attio will be faster and cheaper.
Freshsales vs Salesforce pricing
Freshsales
- Growth$11/user/mo$9 billed annually; pipelines, built-in phone and email
- Pro$47/user/mo$39 billed annually; contact scoring, deal insights, sequences
- Enterprise$71/user/mo$59 billed annually; forecasting, sandbox, audit logs
- Freddy AI Agent$49/100 sessionsAdd-on; 500 free bot sessions once per account
Salesforce
- Free Suite$0Listed in Sales Cloud edition comparison
- Starter Suite$25/user/moBilled monthly or annually; sales, service, marketing
- Pro Suite$100/user/moBilled annually; quoting, forecasting, customization
- Core$195/user/moBilled annually; Momentum, Slack Business+, Tableau Next
- Advanced$395/user/moBilled annually; enhanced security, more AI
Freshsales · Key features
- Kanban deal pipelines with drag-and-drop stages
- Built-in email, phone and chat inside contact records
- Freddy AI contact scoring and deal insights on Pro and above
- Sales sequences for automated multi-step follow-ups
- Workflows to automate assignments, updates and tasks
- Territory management and custom sales activities
Cons
- No free plan on the current pricing page
- Sequences and scoring require Pro, not the entry tier
- Customization is shallower than Salesforce or Zoho CRM
Salesforce · Key features
- Fully customizable objects, fields, layouts and flows
- Forecasting, territories, quoting and CPQ
- Einstein AI scoring, Agentforce agents, Data Cloud
- AppExchange marketplace and MuleSoft integration
- Sandboxes, APIs and developer platform (Apex, LWC)
- Reports and dashboards with Tableau integration
Cons
- Expensive licenses and add-ons
- Requires admin resources or partners
- User experience can be cluttered
Freshsales vs Salesforce: FAQ
Which is cheaper, Freshsales or Salesforce?
Freshsales starts at $11/mo and Salesforce at $25/mo. Both prices are checked on the vendors' own pricing pages.
Do Freshsales and Salesforce have a free plan?
Freshsales has no free plan, a 21-day free trial. Salesforce has a free plan.
Which is better for small businesses, Freshsales or Salesforce?
Freshsales lists small businesses as a core audience, while Salesforce is aimed more at enterprise.