Fathom vs Fireflies.ai

Fathom is an AI meeting assistant founded by Richard White, who previously founded UserVoice. It joins Zoom, Google Meet and Microsoft Teams calls, records and transcribes them, and produces summaries with action items within seconds of the meeting ending. Its generous free plan made it one of the most widely used notetakers, especially among sales and customer success teams.

The free plan offers unlimited recording, transcription and storage for individuals, with a monthly cap on advanced AI summaries. Premium removes that cap and adds Ask Fathom, which answers questions across your meeting history. Team and Business plans add shared call libraries, automatic CRM sync to HubSpot and Salesforce, deal views and coaching features for sales managers. During calls you can highlight moments with one click, and afterwards create shareable clips, which is useful for product feedback and rep coaching.

Fathom fits individuals who want reliable free notes and sales teams that want call data flowing into the CRM without manual work. A bot visibly joins the call, which some participants dislike, and although Fathom transcribes dozens of languages, summary quality is strongest in English. Granola records without a bot for people who prefer a lighter footprint, Otter.ai and Fireflies.ai offer broader transcription and integrations, and Gong is the enterprise choice for revenue intelligence. For most people starting with AI notes, Fathom's free plan is the easiest place to begin.

Fireflies.ai is an AI meeting assistant founded in 2016 and based in San Francisco. Its bot, called Fred, joins calls on Zoom, Google Meet, Microsoft Teams, Webex and other platforms to record, transcribe and analyze conversations, and it can also process uploaded audio and video files. Transcription supports more than 100 languages, including Turkish.

After each meeting Fireflies produces a summary, action items, outline and topic trackers, and AskFred lets users ask questions about one meeting or across their whole meeting history. Conversation intelligence shows talk time, sentiment and question counts, which sales and customer success teams use for coaching. Notes and tasks can be pushed automatically into Salesforce, HubSpot, Asana, Notion, Slack and many other tools. The free plan offers limited transcription, AI summaries and storage, while paid seats on Pro, Business and Enterprise add unlimited summaries, more storage, video recording, analytics, SSO and compliance options.

Fireflies fits teams that want a searchable archive of meetings at a low per-seat cost. Accuracy depends on audio quality and accents, and some participants dislike a bot joining the call. Otter.ai is a close competitor focused on live transcription, Gong is a far more expensive revenue intelligence platform, and Granola or Krisp take notes without a bot by capturing audio on the user's device.

Recent additions include a mobile app, AI apps that generate specific outputs such as sales notes or interview scorecards, and real-time AI assistance during meetings.