Faprika vs Gorgias
Faprika and Gorgias are both E-commerce tools. Faprika is aimed at small businesses and E-commerce, while Gorgias is aimed at E-commerce and small businesses.
Faprika
Turkish e-commerce platform with marketplace, cargo and e-invoicing
Gorgias
Helpdesk built for Shopify merchants
| Pricing | Paid | Paid · $10 |
| Starting price | Not published | $10/mo |
| Free plan | No | No |
| Free trial | — | 7 days |
| Built for | Small businesses, E-commerce | E-commerce, Small businesses |
| Platforms | web | web, ios, android |
| Country | TR | US · 2015 |
| Rating | — | — |
Choose Faprika if
Turkish SMBs and growing brands selling across multiple marketplaces that want local invoicing, cargo and payments in one panel.
- Built around Turkish invoicing, cargo and payment rules
- Wide marketplace coverage including Temu, Allegro and Ozon
- Strong B2B, dealer and ERP options such as Nebim V3
Look elsewhere if: Stores targeting mainly foreign customers or wanting a global app ecosystem (Shopify, WooCommerce).
Choose Gorgias if
E-commerce brands on Shopify or BigCommerce.
- Built for Shopify workflows
- Ticket-based pricing
- Strong automation
Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).
Faprika vs Gorgias pricing
Faprika
- Start₺1,650/mo₺19,800 billed yearly; core store, cargo deals, campaigns
- Master₺2,240/mo₺26,880/yr; bulk upload, WhatsApp orders, loyalty points
- Ultimate₺3,740/mo₺44,880/yr; auto e-invoice, B2B, 1 marketplace
- Elite₺5,333/mo₺64,000/yr; 5 marketplaces, XML import, mobile app
- Smart (Premium)₺7,500/mo₺90,000/yr; unlimited Turkish marketplaces, API access
Gorgias
- Starter$10/mo50 tickets/mo; monthly billing only
- Basic$60/mo$50/mo billed annually; 300 tickets/mo
- Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
- Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
- AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on
Faprika · Key features
- One panel for orders, stock sync, cargo and e-invoicing
- Marketplace integrations for Trendyol, Hepsiburada, Amazon, n11 and Temu
- e-Fatura, e-Arşiv and e-İrsaliye with bulk invoicing
- Turkish payment providers including iyzico, PayTR, Param and bank POS
- B2B wholesale and dealer commission system
- WhatsApp order module and abandoned cart reminders
Cons
- Marketplace integrations locked to Ultimate and higher tiers
- Prices are listed as starting prices and VAT is not stated
- No self-serve free trial, only a sales-led demo
Gorgias · Key features
- E-commerce help desk with order data
- Order edits, refunds and discounts in tickets
- Omnichannel: email, chat, social, SMS, voice
- Automations and macros
- AI agent for common questions
- Revenue attribution of support
Cons
- Costs scale with ticket volume
- AI agent costs extra
- Less suited outside e-commerce
Faprika vs Gorgias: FAQ
Do Faprika and Gorgias have a free plan?
Faprika has no free plan. Gorgias has no free plan, a 7-day free trial.