Embage vs Tidio
Embage and Tidio are both customer support tools aimed at small businesses and E-commerce. Embage costs less, from $19/mo versus $29/mo for Tidio. Both have a free plan.
Chat and voice agents for websites that save every chat as a record
Live chat and AI agent for small e-commerce
| Pricing | Freemium · $19 | Freemium · $29 |
| Starting price | $19/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | 7 days | 7 days |
| Built for | Small businesses, E-commerce, Agencies | Small businesses, E-commerce |
| Platforms | web | web, ios, android |
| Country | — | PL · 2013 |
| Rating | — | — |
Choose Embage if
Small businesses and online stores that want one website agent for support, leads and bookings with structured records.
- Free plan is usable with your own API key and no Embage credits
- Every conversation becomes a structured record, not just a transcript
- Different model per agent and sub-agent
Look elsewhere if: Teams that need mature omnichannel live chat or complex conversation design (Tidio, Voiceflow).
Choose Tidio if
Small e-commerce businesses.
- Affordable for small stores
- Easy setup
- AI and bots included
Look elsewhere if: Enterprise support teams.
Embage vs Tidio pricing
Embage
- Free$0Your own OpenRouter or Vercel AI Gateway key, website embed
- Starter$19/mo1,000 AI credits, 100 voice sessions; 7-day free trial
- Pro$59/mo3,800 AI credits, 500 voice sessions; 7-day free trial
- EnterpriseCustomCustom limits, dedicated support, security review
Tidio
- Free$050 conversations/mo
- Starter$29/mo$24.17/mo billed annually; 100 conversations
- Growthfrom $59/mo$49.17/mo annually; from 250 conversations
- Plusfrom $300/moPlus monthly usage; custom limits
- PremiumCustomManaged Lyro AI, guaranteed 50% resolution
Embage · Key features
- Chat and browser voice agents embedded with one snippet or a link
- Knowledge base from PDF, Word, PowerPoint, Excel, CSV, Markdown and web pages
- AI Forms (datastore) that save chats as tickets, leads or feedback rows
- Sub-agents that run plain-English workflows across 360+ apps
- Live human handoff with full conversation context
- 0-100 conversation score, sentiment, summary and next steps
Cons
- Still in early access, so expect rough edges
- Only website and Telegram channels, no WhatsApp or email inbox
- Voice works in the browser only, with no phone number
Tidio · Key features
- Live chat widget
- Help desk ticketing
- Visual chatbot builder
- Lyro AI agent
- Multichannel inbox (Messenger, Instagram, WhatsApp)
- E-commerce integrations
Cons
- Conversation-based pricing
- Lyro billed separately
- Reporting basic
Embage vs Tidio: FAQ
Which is cheaper, Embage or Tidio?
Embage starts at $19/mo and Tidio at $29/mo. Both prices are checked on the vendors' own pricing pages.
Do Embage and Tidio have a free plan?
Yes, both Embage and Tidio have a free plan; paid plans add more usage and features.