Embage vs Gorgias
Embage and Gorgias are both customer support tools. Embage is aimed at small businesses and E-commerce, while Gorgias is aimed at E-commerce and small businesses. Gorgias costs less, from $10/mo versus $19/mo for Embage. Only Embage has a free plan.
Chat and voice agents for websites that save every chat as a record
Helpdesk built for Shopify merchants
| Pricing | Freemium · $19 | Paid · $10 |
| Starting price | $19/mo | $10/mo |
| Free plan | Yes | No |
| Free trial | 7 days | 7 days |
| Built for | Small businesses, E-commerce, Agencies | E-commerce, Small businesses |
| Platforms | web | web, ios, android |
| Country | — | US · 2015 |
| Rating | — | — |
Choose Embage if
Small businesses and online stores that want one website agent for support, leads and bookings with structured records.
- Free plan is usable with your own API key and no Embage credits
- Every conversation becomes a structured record, not just a transcript
- Different model per agent and sub-agent
Look elsewhere if: Teams that need mature omnichannel live chat or complex conversation design (Tidio, Voiceflow).
Choose Gorgias if
E-commerce brands on Shopify or BigCommerce.
- Built for Shopify workflows
- Ticket-based pricing
- Strong automation
Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).
Embage vs Gorgias pricing
Embage
- Free$0Your own OpenRouter or Vercel AI Gateway key, website embed
- Starter$19/mo1,000 AI credits, 100 voice sessions; 7-day free trial
- Pro$59/mo3,800 AI credits, 500 voice sessions; 7-day free trial
- EnterpriseCustomCustom limits, dedicated support, security review
Gorgias
- Starter$10/mo50 tickets/mo; monthly billing only
- Basic$60/mo$50/mo billed annually; 300 tickets/mo
- Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
- Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
- AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on
Embage · Key features
- Chat and browser voice agents embedded with one snippet or a link
- Knowledge base from PDF, Word, PowerPoint, Excel, CSV, Markdown and web pages
- AI Forms (datastore) that save chats as tickets, leads or feedback rows
- Sub-agents that run plain-English workflows across 360+ apps
- Live human handoff with full conversation context
- 0-100 conversation score, sentiment, summary and next steps
Cons
- Still in early access, so expect rough edges
- Only website and Telegram channels, no WhatsApp or email inbox
- Voice works in the browser only, with no phone number
Gorgias · Key features
- E-commerce help desk with order data
- Order edits, refunds and discounts in tickets
- Omnichannel: email, chat, social, SMS, voice
- Automations and macros
- AI agent for common questions
- Revenue attribution of support
Cons
- Costs scale with ticket volume
- AI agent costs extra
- Less suited outside e-commerce
Embage vs Gorgias: FAQ
Which is cheaper, Embage or Gorgias?
Gorgias starts at $10/mo and Embage at $19/mo. Both prices are checked on the vendors' own pricing pages.
Do Embage and Gorgias have a free plan?
Embage has a free plan. Gorgias has no free plan, a 7-day free trial.