Ecwid by Lightspeed vs Gorgias
Ecwid by Lightspeed and Gorgias are both E-commerce tools. Ecwid by Lightspeed is aimed at small businesses, while Gorgias is aimed at E-commerce and small businesses. Ecwid by Lightspeed costs less, from $5/mo versus $10/mo for Gorgias.
Ecwid by Lightspeed
Add a store to any existing website
Gorgias
Helpdesk built for Shopify merchants
| Pricing | Paid · $5 | Paid · $10 |
| Starting price | $5/mo | $10/mo |
| Free plan | No | No |
| Free trial | — | 7 days |
| Built for | Small businesses | E-commerce, Small businesses |
| Platforms | web, ios, android | web, ios, android |
| Country | US · 2009 | US · 2015 |
| Rating | — | — |
Choose Ecwid by Lightspeed if
Existing sites adding commerce.
- Add store to existing site
- Cheap start
- Multi-channel
Look elsewhere if: Large stores.
Choose Gorgias if
E-commerce brands on Shopify or BigCommerce.
- Built for Shopify workflows
- Ticket-based pricing
- Strong automation
Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).
Ecwid by Lightspeed vs Gorgias pricing
Ecwid by Lightspeed
- Starter$5/moUp to 10 products, company.site domain
- Venture$35/mo$29/mo billed annually; 100 products + e-goods
- Business$65/mo$49/mo billed annually; 2,500 products, marketplaces
- Unlimited$149/mo$119/mo billed annually; unlimited products
Gorgias
- Starter$10/mo50 tickets/mo; monthly billing only
- Basic$60/mo$50/mo billed annually; 300 tickets/mo
- Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
- Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
- AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on
Ecwid by Lightspeed · Key features
- Embed store anywhere
- Multi-channel selling
- Mobile app
- POS integration
- Low-cost Starter plan
- Discounts
Cons
- Product limits
- Less customizable
- Fewer apps
Gorgias · Key features
- E-commerce help desk with order data
- Order edits, refunds and discounts in tickets
- Omnichannel: email, chat, social, SMS, voice
- Automations and macros
- AI agent for common questions
- Revenue attribution of support
Cons
- Costs scale with ticket volume
- AI agent costs extra
- Less suited outside e-commerce
Ecwid by Lightspeed vs Gorgias: FAQ
Which is cheaper, Ecwid by Lightspeed or Gorgias?
Ecwid by Lightspeed starts at $5/mo and Gorgias at $10/mo. Both prices are checked on the vendors' own pricing pages.
Do Ecwid by Lightspeed and Gorgias have a free plan?
Ecwid by Lightspeed has no free plan. Gorgias has no free plan, a 7-day free trial.