Microsoft Dynamics 365 vs Zoho CRM
Microsoft Dynamics 365 and Zoho CRM are both CRM tools. Microsoft Dynamics 365 is aimed at enterprise and small businesses, while Zoho CRM is aimed at small businesses and enterprise. Zoho CRM costs less, from $20/mo versus $65/mo for Microsoft Dynamics 365. Only Zoho CRM has a free plan.
Microsoft's CRM and ERP suite with Copilot for mid-size and enterprise
Affordable CRM inside the Zoho suite
| Pricing | Paid · $65 | Freemium · $20 |
| Starting price | $65/mo | $20/mo |
| Free plan | No | Yes |
| Free trial | 30 days | 15 days |
| Built for | Enterprise, Small businesses | Small businesses, Enterprise |
| Platforms | web, ios, android | web, ios, android |
| Country | US · 2016 | IN · 2005 |
| Rating | — | — |
Choose Microsoft Dynamics 365 if
Mid-size and enterprise companies on Microsoft 365 that want CRM, service and ERP on one platform.
- Tight fit with Outlook, Teams, Excel and SharePoint
- CRM and ERP on one data platform from one vendor
- Power Platform makes deep customization possible without full code
Look elsewhere if: Small teams wanting a quick, simple CRM or companies on Google Workspace (HubSpot, Pipedrive, Zoho CRM).
Choose Zoho CRM if
Cost-conscious SMBs and mid-market companies, especially those using other Zoho products.
- Very strong value per feature
- Deep customization at mid tiers
- Seamless with other Zoho apps
Look elsewhere if: Teams prioritizing UX polish (Attio, Pipedrive) or already on Google/HubSpot ecosystems.
Microsoft Dynamics 365 vs Zoho CRM pricing
Microsoft Dynamics 365
- Sales Professional$65/user/moBilled annually; core sales automation and dashboards
- Sales Enterprise$105/user/moBilled annually; Copilot, prebuilt agents, customization
- Sales Premium$150/user/moBilled annually; Sales Insights, 1,000 Copilot Credits
- Relationship SalesCustomSales Enterprise plus LinkedIn Sales Navigator; 10-seat min
Zoho CRM
- Free$0Up to 3 users
- Standard$20/user/mo$14/user/mo billed annually
- Professional$35/user/mo$23/user/mo billed annually
- Enterprise$50/user/mo$40/user/mo billed annually
- Ultimate$65/user/mo$52/user/mo billed annually
Microsoft Dynamics 365 · Key features
- Lead, account, opportunity and forecast management in Dynamics 365 Sales
- Copilot opportunity summaries, email drafting and meeting preparation
- Prebuilt agents such as Sales Close Agent on Enterprise and above
- Native Outlook and Teams integration with shared records
- Built on Dataverse and extendable with Power Apps and Power Automate
- Embedded Power BI dashboards and sales analytics
Cons
- Complex licensing across apps, tiers and Copilot Credits
- Usually needs a certified partner to implement well
- Heavier and slower to adopt than HubSpot or Pipedrive
Zoho CRM · Key features
- Leads, contacts, deals with scoring and assignment rules
- Workflow automation and Blueprint process guidance
- Omnichannel: email, telephony, social, WhatsApp, live chat
- Zia AI for predictions, anomaly detection and writing
- Custom modules, functions, Canvas UI designer
- Analytics, dashboards and Zoho suite integration
Cons
- Dense, dated-feeling UI in places
- Support can be slow
- Learning curve for setup
Microsoft Dynamics 365 vs Zoho CRM: FAQ
Which is cheaper, Microsoft Dynamics 365 or Zoho CRM?
Zoho CRM starts at $20/mo and Microsoft Dynamics 365 at $65/mo. Both prices are checked on the vendors' own pricing pages.
Do Microsoft Dynamics 365 and Zoho CRM have a free plan?
Microsoft Dynamics 365 has no free plan, a 30-day free trial. Zoho CRM has a free plan.