Microsoft Dynamics 365 vs Salesforce
Microsoft Dynamics 365 and Salesforce are both CRM tools. Microsoft Dynamics 365 is aimed at enterprise and small businesses, while Salesforce is aimed at enterprise. Salesforce costs less, from $25/mo versus $65/mo for Microsoft Dynamics 365. Only Salesforce has a free plan.
Microsoft's CRM and ERP suite with Copilot for mid-size and enterprise
The enterprise CRM standard
| Pricing | Paid · $65 | Freemium · $25 |
| Starting price | $65/mo | $25/mo |
| Free plan | No | Yes |
| Free trial | 30 days | 30 days |
| Built for | Enterprise, Small businesses | Enterprise |
| Platforms | web, ios, android | web, ios, android |
| Country | US · 2016 | US · 1999 |
| Rating | — | — |
Choose Microsoft Dynamics 365 if
Mid-size and enterprise companies on Microsoft 365 that want CRM, service and ERP on one platform.
- Tight fit with Outlook, Teams, Excel and SharePoint
- CRM and ERP on one data platform from one vendor
- Power Platform makes deep customization possible without full code
Look elsewhere if: Small teams wanting a quick, simple CRM or companies on Google Workspace (HubSpot, Pipedrive, Zoho CRM).
Choose Salesforce if
Mid-market and enterprise companies with dedicated CRM administration and complex processes.
- Unmatched customization and ecosystem
- Scales to the largest sales organizations
- Rich AI roadmap with Agentforce
Look elsewhere if: Startups and SMBs; HubSpot, Pipedrive or Attio will be faster and cheaper.
Microsoft Dynamics 365 vs Salesforce pricing
Microsoft Dynamics 365
- Sales Professional$65/user/moBilled annually; core sales automation and dashboards
- Sales Enterprise$105/user/moBilled annually; Copilot, prebuilt agents, customization
- Sales Premium$150/user/moBilled annually; Sales Insights, 1,000 Copilot Credits
- Relationship SalesCustomSales Enterprise plus LinkedIn Sales Navigator; 10-seat min
Salesforce
- Free Suite$0Listed in Sales Cloud edition comparison
- Starter Suite$25/user/moBilled monthly or annually; sales, service, marketing
- Pro Suite$100/user/moBilled annually; quoting, forecasting, customization
- Core$195/user/moBilled annually; Momentum, Slack Business+, Tableau Next
- Advanced$395/user/moBilled annually; enhanced security, more AI
Microsoft Dynamics 365 · Key features
- Lead, account, opportunity and forecast management in Dynamics 365 Sales
- Copilot opportunity summaries, email drafting and meeting preparation
- Prebuilt agents such as Sales Close Agent on Enterprise and above
- Native Outlook and Teams integration with shared records
- Built on Dataverse and extendable with Power Apps and Power Automate
- Embedded Power BI dashboards and sales analytics
Cons
- Complex licensing across apps, tiers and Copilot Credits
- Usually needs a certified partner to implement well
- Heavier and slower to adopt than HubSpot or Pipedrive
Salesforce · Key features
- Fully customizable objects, fields, layouts and flows
- Forecasting, territories, quoting and CPQ
- Einstein AI scoring, Agentforce agents, Data Cloud
- AppExchange marketplace and MuleSoft integration
- Sandboxes, APIs and developer platform (Apex, LWC)
- Reports and dashboards with Tableau integration
Cons
- Expensive licenses and add-ons
- Requires admin resources or partners
- User experience can be cluttered
Microsoft Dynamics 365 vs Salesforce: FAQ
Which is cheaper, Microsoft Dynamics 365 or Salesforce?
Salesforce starts at $25/mo and Microsoft Dynamics 365 at $65/mo. Both prices are checked on the vendors' own pricing pages.
Do Microsoft Dynamics 365 and Salesforce have a free plan?
Microsoft Dynamics 365 has no free plan, a 30-day free trial. Salesforce has a free plan.
Which is better for small businesses, Microsoft Dynamics 365 or Salesforce?
Microsoft Dynamics 365 lists small businesses as a core audience, while Salesforce is aimed more at enterprise.