Desk360 vs Stonly
Desk360 and Stonly are both customer support tools. Desk360 is aimed at small businesses and E-commerce, while Stonly is aimed at small businesses and enterprise. Both have a free plan.
Free WhatsApp Business API inbox with AI agent, from Teknasyon
Interactive guides and AI knowledge base for customer support teams
| Pricing | Free | Freemium |
| Starting price | Not published | Not published |
| Free plan | Yes | Yes |
| Free trial | — | 14 days |
| Built for | Small businesses, E-commerce | Small businesses, Enterprise |
| Platforms | web, ios, android | web |
| Country | TR | FR · 2018 |
| Rating | — | — |
Choose Desk360 if
Small and mid-sized e-commerce brands that want to run WhatsApp Business API support for free with unlimited agents.
- No Desk360 fee at all, only Meta and optional OpenAI costs
- Official WhatsApp Business Solution Provider
- Unlimited users makes it cheap to staff large support teams
Look elsewhere if: Teams that need email, voice, SLAs and a knowledge base in one help desk (Zendesk, Freshdesk).
Choose Stonly if
Customer support teams that handle complex, multi-step issues and want guided self-service plus consistent agent troubleshooting.
- Decision trees handle complex troubleshooting better than flat articles
- Same content serves customers, agents and AI answers
- Help desk integrations bring guides into the agent workspace
Look elsewhere if: Product teams primarily optimizing in-app onboarding and feature adoption metrics (Userpilot, Appcues, Pendo).
Desk360 vs Stonly pricing
Desk360
- Free$0Unlimited users; Meta message fees billed separately
- AI AgentContact salesRuns on ChatGPT; OpenAI usage fees apply
Stonly
- Basic$0400 guide views/mo, 5 published guides, 1 team member
- Small BusinessQuoteUnder 100 staff; 4,000 guide views, 5 seats, 1 knowledge base
- EnterpriseCustomAI Agents, SSO, surveys, auto-translation, white label
Desk360 · Key features
- Self-service WhatsApp Business API setup without coding
- Shared WhatsApp inbox in web, iOS and Android apps
- Approved template messages for promotions, reminders and notifications
- AI Agent built on ChatGPT for 24/7 automated replies
- Virtual numbers for local presence in international markets
- Public API and webhooks to send messages from your own systems
Cons
- Now focused on WhatsApp rather than full omnichannel ticketing
- AI Agent pricing is not published
- Integrations beyond the API are listed as coming soon
Stonly · Key features
- Interactive step-by-step guides and branching decision trees
- Embeddable widget for in-app guides and product tours
- Knowledge base with versioning, review flows and scheduled publishing
- AI Answers and a conversational bot built on your guide content
- AI Agent Assist that summarizes tickets and drafts replies
- Knowledge Agents and Business Process Agents for automated support flows
Cons
- Paid prices are not published and require a sales call
- Guide-view limits can force plan upgrades as traffic grows
- Help desk integrations, AI Agents and SSO are Enterprise-only
Desk360 vs Stonly: FAQ
Do Desk360 and Stonly have a free plan?
Yes, both Desk360 and Stonly have a free plan; paid plans add more usage and features.