Crisp vs Tidio
Crisp and Tidio are both customer support tools. Crisp is aimed at small businesses and freelancers, while Tidio is aimed at small businesses and E-commerce. Tidio costs less, from $29/mo versus $45/mo for Crisp. Both have a free plan.
| Pricing | Freemium · $45 | Freemium · $29 |
| Starting price | $45/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | 14 days | 7 days |
| Built for | Small businesses, Freelancers | Small businesses, E-commerce |
| Platforms | web, ios, android, macos, windows | web, ios, android |
| Country | FR · 2015 | PL · 2013 |
| Rating | — | — |
Choose Crisp if
Small teams and indie founders who want chat, inbox and help center in one affordable package.
- Per-workspace pricing, not per agent
- Many channels in one inbox
- Free plan with 2 seats and apps
Look elsewhere if: Large support organizations needing advanced analytics, QA and enterprise permissions.
Choose Tidio if
Small e-commerce businesses.
- Affordable for small stores
- Easy setup
- AI and bots included
Look elsewhere if: Enterprise support teams.
Crisp vs Tidio pricing
Crisp
- Free$02 seats, 100 customer profiles
- Mini$45/workspace/mo4 seats, 5,000 profiles, $5 AI credits
- Essentials$95/workspace/mo10 seats, 50,000 profiles, 2 sub-inboxes
- Plus$295/workspace/mo20+ seats, 200,000 profiles, 5 sub-inboxes
- EnterpriseCustomDedicated onboarding, custom SLAs, team training
Tidio
- Free$050 conversations/mo
- Starter$29/mo$24.17/mo billed annually; 100 conversations
- Growthfrom $59/mo$49.17/mo annually; from 250 conversations
- Plusfrom $300/moPlus monthly usage; custom limits
- PremiumCustomManaged Lyro AI, guaranteed 50% resolution
Crisp · Key features
- Live chat widget with mobile and desktop apps
- Shared inbox for email, Messenger, Instagram, WhatsApp, Telegram and SMS
- Knowledge base and chatbot builder
- Light CRM with contact profiles and segments
- Campaigns and sequences for onboarding emails
- Co-browsing, screen sharing and MagicReply AI
Cons
- Reporting and permissions are basic
- Knowledge base lacks advanced customization
- Email deliverability for campaigns is not its strength
Tidio · Key features
- Live chat widget
- Help desk ticketing
- Visual chatbot builder
- Lyro AI agent
- Multichannel inbox (Messenger, Instagram, WhatsApp)
- E-commerce integrations
Cons
- Conversation-based pricing
- Lyro billed separately
- Reporting basic
Crisp vs Tidio: FAQ
Which is cheaper, Crisp or Tidio?
Tidio starts at $29/mo and Crisp at $45/mo. Both prices are checked on the vendors' own pricing pages.
Do Crisp and Tidio have a free plan?
Yes, both Crisp and Tidio have a free plan; paid plans add more usage and features.