Crisp vs Desk360
Crisp and Desk360 are both customer support tools. Crisp is aimed at small businesses and freelancers, while Desk360 is aimed at small businesses and E-commerce. Both have a free plan.
Affordable all-in-one messaging and helpdesk
Free WhatsApp Business API inbox with AI agent, from Teknasyon
| Pricing | Freemium · $45 | Free |
| Starting price | $45/mo | Not published |
| Free plan | Yes | Yes |
| Free trial | 14 days | — |
| Built for | Small businesses, Freelancers | Small businesses, E-commerce |
| Platforms | web, ios, android, macos, windows | web, ios, android |
| Country | FR · 2015 | TR |
| Rating | — | — |
Choose Crisp if
Small teams and indie founders who want chat, inbox and help center in one affordable package.
- Per-workspace pricing, not per agent
- Many channels in one inbox
- Free plan with 2 seats and apps
Look elsewhere if: Large support organizations needing advanced analytics, QA and enterprise permissions.
Choose Desk360 if
Small and mid-sized e-commerce brands that want to run WhatsApp Business API support for free with unlimited agents.
- No Desk360 fee at all, only Meta and optional OpenAI costs
- Official WhatsApp Business Solution Provider
- Unlimited users makes it cheap to staff large support teams
Look elsewhere if: Teams that need email, voice, SLAs and a knowledge base in one help desk (Zendesk, Freshdesk).
Crisp vs Desk360 pricing
Crisp
- Free$02 seats, 100 customer profiles
- Mini$45/workspace/mo4 seats, 5,000 profiles, $5 AI credits
- Essentials$95/workspace/mo10 seats, 50,000 profiles, 2 sub-inboxes
- Plus$295/workspace/mo20+ seats, 200,000 profiles, 5 sub-inboxes
- EnterpriseCustomDedicated onboarding, custom SLAs, team training
Desk360
- Free$0Unlimited users; Meta message fees billed separately
- AI AgentContact salesRuns on ChatGPT; OpenAI usage fees apply
Crisp · Key features
- Live chat widget with mobile and desktop apps
- Shared inbox for email, Messenger, Instagram, WhatsApp, Telegram and SMS
- Knowledge base and chatbot builder
- Light CRM with contact profiles and segments
- Campaigns and sequences for onboarding emails
- Co-browsing, screen sharing and MagicReply AI
Cons
- Reporting and permissions are basic
- Knowledge base lacks advanced customization
- Email deliverability for campaigns is not its strength
Desk360 · Key features
- Self-service WhatsApp Business API setup without coding
- Shared WhatsApp inbox in web, iOS and Android apps
- Approved template messages for promotions, reminders and notifications
- AI Agent built on ChatGPT for 24/7 automated replies
- Virtual numbers for local presence in international markets
- Public API and webhooks to send messages from your own systems
Cons
- Now focused on WhatsApp rather than full omnichannel ticketing
- AI Agent pricing is not published
- Integrations beyond the API are listed as coming soon
Crisp vs Desk360: FAQ
Do Crisp and Desk360 have a free plan?
Yes, both Crisp and Desk360 have a free plan; paid plans add more usage and features.