Chatbase vs Yellow.ai
Chatbase and Yellow.ai are both customer support tools. Chatbase is aimed at small businesses, while Yellow.ai is aimed at enterprise. Only Yellow.ai has a free plan.
Custom ChatGPT for your website in minutes
Enterprise agentic AI platform for chat, voice and email support
| Pricing | Paid · $40 | Freemium |
| Starting price | $40/mo | Not published |
| Free plan | No | Yes |
| Free trial | 7 days | — |
| Built for | Small businesses | Enterprise |
| Platforms | web | web |
| Country | US · 2023 | US · 2016 |
| Rating | — | — |
Choose Chatbase if
SMBs wanting an AI support bot from their content quickly.
- Very fast setup
- Good for small businesses
- Actions extend beyond Q&A
Look elsewhere if: Teams needing complex, tested flows (Voiceflow, Botpress).
Choose Yellow.ai if
Large enterprises and contact centers that need multilingual voice and chat AI agents with strict compliance requirements.
- Covers voice, chat and email automation in one platform
- Very broad language support for global contact centers
- Strong compliance credentials for regulated industries
Look elsewhere if: Startups and SMBs adding a simple support bot (Intercom Fin) or product teams wanting a hands-on agent builder (Voiceflow, Botpress).
Chatbase vs Yellow.ai pricing
Chatbase
- Hobby$40/mo$32/mo billed annually; 700 message credits, 1 agent, 2 members
- Standard$150/mo$120/mo billed annually; 4,000 credits, 3 members
- Pro$500/mo$400/mo billed annually; 15,000 credits, 5 members
- EnterpriseCustomCustom usage
Yellow.ai
- Free$01 AI agent, 500 sessions/mo, then $0.99 per resolution
- EnterpriseCustomUnlimited agents and sessions, 35+ channels, SOC 2, ISO, GDPR
Chatbase · Key features
- Train agents on websites, files and docs
- Embeddable chat widget
- Actions: booking, lookups, ticket creation
- Human handoff and lead capture
- Multi-channel deployment
- Analytics and conversation review
Cons
- Credit-based pricing
- Less control than Voiceflow
- Answer quality depends on source content
Yellow.ai · Key features
- Nexus platform to build, deploy and self-heal AI agent workforces
- Nexus VOX voice agents that handle calls in 500+ languages
- Nexus EDGE desktop agents with human approval on every action
- 35+ channels including WhatsApp, web chat, SMS, email and voice
- 150+ prebuilt integrations with Salesforce, Zendesk, Genesys, NICE
- Access to 15+ LLMs with LLM analytics and sentiment tracking
Cons
- Enterprise pricing is quote-only and contracts are large
- Free tier is limited to one agent and basic features
- Implementation usually needs vendor or partner services
Chatbase vs Yellow.ai: FAQ
Do Chatbase and Yellow.ai have a free plan?
Chatbase has no free plan, a 7-day free trial. Yellow.ai has a free plan.
Which is better for small businesses, Chatbase or Yellow.ai?
Chatbase lists small businesses as a core audience, while Yellow.ai is aimed more at enterprise.