Capsule CRM vs Zoho CRM
Capsule CRM and Zoho CRM are both CRM tools. Capsule CRM is aimed at small businesses and freelancers, while Zoho CRM is aimed at small businesses and enterprise. Capsule CRM costs less, from $18/mo versus $20/mo for Zoho CRM. Both have a free plan.
Simple CRM for small businesses tracking contacts, deals and projects
Affordable CRM inside the Zoho suite
| Pricing | Freemium · $18 | Freemium · $20 |
| Starting price | $18/mo | $20/mo |
| Free plan | Yes | Yes |
| Free trial | 14 days | 15 days |
| Built for | Small businesses, Freelancers | Small businesses, Enterprise |
| Platforms | web, ios, android | web, ios, android |
| Country | GB · 2009 | IN · 2005 |
| Rating | — | — |
Choose Capsule CRM if
Small businesses and service firms that want an easy, affordable CRM with pipelines, projects and accounting integrations.
- Clean, quick interface that small teams adopt easily
- Useful free plan for solo founders and duos
- Strong accounting integrations for UK and global SMBs
Look elsewhere if: High-volume outbound sales teams (Pipedrive) or companies that want a full marketing and service suite (HubSpot, Zoho CRM).
Choose Zoho CRM if
Cost-conscious SMBs and mid-market companies, especially those using other Zoho products.
- Very strong value per feature
- Deep customization at mid tiers
- Seamless with other Zoho apps
Look elsewhere if: Teams prioritizing UX polish (Attio, Pipedrive) or already on Google/HubSpot ecosystems.
Capsule CRM vs Zoho CRM pricing
Capsule CRM
- Free$0Up to 2 users, 250 contacts, 1 sales pipeline
- Starter$22/user/mo$18 billed annually; 30,000 contacts, email templates
- Growth$40/user/mo$36 billed annually; workflows, AI summaries, 60,000 contacts
- Advanced$60/user/mo$54 billed annually; 50 pipelines, 120,000 contacts
- UltimateCustomQuote for 5+ users; account manager, enhanced AI tools
Zoho CRM
- Free$0Up to 3 users
- Standard$20/user/mo$14/user/mo billed annually
- Professional$35/user/mo$23/user/mo billed annually
- Enterprise$50/user/mo$40/user/mo billed annually
- Ultimate$65/user/mo$52/user/mo billed annually
Capsule CRM · Key features
- Contact and company records with custom fields and tags
- Multiple sales pipelines with custom milestones and forecasts
- Project boards for post-sale delivery and onboarding
- Workflow automation for tasks and follow-ups on Growth
- Two-way email sync and templates for Gmail and Outlook
- AI summaries, contact enrichment and meeting prep
Cons
- Automation and multiple pipelines require the Growth plan
- No built-in calling or advanced sequences for outbound teams
- Marketing emails need the paid Transpond add-on
Zoho CRM · Key features
- Leads, contacts, deals with scoring and assignment rules
- Workflow automation and Blueprint process guidance
- Omnichannel: email, telephony, social, WhatsApp, live chat
- Zia AI for predictions, anomaly detection and writing
- Custom modules, functions, Canvas UI designer
- Analytics, dashboards and Zoho suite integration
Cons
- Dense, dated-feeling UI in places
- Support can be slow
- Learning curve for setup
Capsule CRM vs Zoho CRM: FAQ
Which is cheaper, Capsule CRM or Zoho CRM?
Capsule CRM starts at $18/mo and Zoho CRM at $20/mo. Both prices are checked on the vendors' own pricing pages.
Do Capsule CRM and Zoho CRM have a free plan?
Yes, both Capsule CRM and Zoho CRM have a free plan; paid plans add more usage and features.