Bitrix24 vs Microsoft Dynamics 365
Bitrix24 and Microsoft Dynamics 365 are both CRM tools. Bitrix24 is aimed at small businesses and enterprise, while Microsoft Dynamics 365 is aimed at enterprise and small businesses. Microsoft Dynamics 365 costs less, from $65/mo versus $69/mo for Bitrix24. Only Bitrix24 has a free plan.
CRM, tasks, chat and intranet suite for SMBs with a free plan
Microsoft's CRM and ERP suite with Copilot for mid-size and enterprise
| Pricing | Freemium · $69 | Paid · $65 |
| Starting price | $69/mo | $65/mo |
| Free plan | Yes | No |
| Free trial | 15 days | 30 days |
| Built for | Small businesses, Enterprise | Enterprise, Small businesses |
| Platforms | web, windows, macos, linux, ios, android | web, ios, android |
| Country | — · 2012 | US · 2016 |
| Rating | — | — |
Choose Bitrix24 if
SMBs that want CRM, tasks, chat and an intranet under one flat monthly price.
- Flat per-organization pricing instead of per-user fees
- Usable free plan for one or two people
- Replaces separate CRM, task, chat, intranet and site tools
Look elsewhere if: Teams that want a polished, focused CRM or project tool (HubSpot, Zoho CRM, monday.com).
Choose Microsoft Dynamics 365 if
Mid-size and enterprise companies on Microsoft 365 that want CRM, service and ERP on one platform.
- Tight fit with Outlook, Teams, Excel and SharePoint
- CRM and ERP on one data platform from one vendor
- Power Platform makes deep customization possible without full code
Look elsewhere if: Small teams wanting a quick, simple CRM or companies on Google Workspace (HubSpot, Pipedrive, Zoho CRM).
Bitrix24 vs Microsoft Dynamics 365 pricing
Bitrix24
- Free$01-2 users, 5 GB, basic CRM, tasks, chat and video calls
- Basic$69/mo$49/mo billed annually; 5 users, 24 GB, sales pipelines
- Standard$144/mo$99/mo billed annually; 50 users, 100 GB, e-signature
- Professional$289/mo$199/mo billed annually; 100 users, 1 TB, automation, HR
- EnterpriseFrom $579/moFrom $399/mo billed annually; 250 to 10,000 users
Microsoft Dynamics 365
- Sales Professional$65/user/moBilled annually; core sales automation and dashboards
- Sales Enterprise$105/user/moBilled annually; Copilot, prebuilt agents, customization
- Sales Premium$150/user/moBilled annually; Sales Insights, 1,000 Copilot Credits
- Relationship SalesCustomSales Enterprise plus LinkedIn Sales Navigator; 10-seat min
Bitrix24 · Key features
- CRM with leads, deals, multiple pipelines, invoices and estimates
- Contact center combining email, telephony, WhatsApp and messengers
- Tasks and projects with Kanban, Gantt charts and time tracking
- Team chat, video calls, shared calendars and drive in one workspace
- Website, landing page and online store builder with web forms
- Workflow automation, RPA and approvals on higher plans
Cons
- Interface is crowded and takes time to learn
- Individual modules are shallower than best-of-breed tools
- Free plan is capped at 1-2 users and 5 GB
Microsoft Dynamics 365 · Key features
- Lead, account, opportunity and forecast management in Dynamics 365 Sales
- Copilot opportunity summaries, email drafting and meeting preparation
- Prebuilt agents such as Sales Close Agent on Enterprise and above
- Native Outlook and Teams integration with shared records
- Built on Dataverse and extendable with Power Apps and Power Automate
- Embedded Power BI dashboards and sales analytics
Cons
- Complex licensing across apps, tiers and Copilot Credits
- Usually needs a certified partner to implement well
- Heavier and slower to adopt than HubSpot or Pipedrive
Bitrix24 vs Microsoft Dynamics 365: FAQ
Which is cheaper, Bitrix24 or Microsoft Dynamics 365?
Microsoft Dynamics 365 starts at $65/mo and Bitrix24 at $69/mo. Both prices are checked on the vendors' own pricing pages.
Do Bitrix24 and Microsoft Dynamics 365 have a free plan?
Bitrix24 has a free plan. Microsoft Dynamics 365 has no free plan, a 30-day free trial.