Avoma vs Fireflies.ai

Avoma is a US-based AI meeting assistant that records, transcribes and summarizes calls, then extends into scheduling, lead routing, conversation intelligence and revenue intelligence. It is aimed at sales, customer success and recruiting teams that want call notes, CRM updates and coaching insights in one tool instead of stitching together a notetaker, a scheduler and a separate coaching platform.

The core plan records Zoom, Google Meet and Microsoft Teams meetings, transcribes in more than 70 languages, writes AI notes from templates, drafts follow-up emails and pushes notes and fields into Salesforce, HubSpot or Pipedrive. Ask Avoma answers questions about a meeting or, on Enterprise, across all meetings. Paid seats are only needed for people who record; viewers are free. Conversation Intelligence (call scoring, talk patterns, topic trackers), Revenue Intelligence (deal and churn risk, MEDDIC or BANT scoring, forecasting) and Lead Router are sold as per-seat add-ons.

Avoma fits SMB and mid-market revenue teams that want Gong-style insight at a fraction of the price. Gong is deeper for large sales organizations, Fireflies and Otter are cheaper if you only need transcripts, and tl;dv is lighter and friendlier for product and research calls.

Buying tip: annual billing saves up to a third on the base plan, but add-ons quickly double the per-seat cost, so trial the Organization plan for 14 days with all add-ons enabled and keep only the ones reps actually use. Avoma also offers an MCP server and API that expose meeting transcripts and notes to AI assistants.

Fireflies.ai is an AI meeting assistant founded in 2016 and based in San Francisco. Its bot, called Fred, joins calls on Zoom, Google Meet, Microsoft Teams, Webex and other platforms to record, transcribe and analyze conversations, and it can also process uploaded audio and video files. Transcription supports more than 100 languages, including Turkish.

After each meeting Fireflies produces a summary, action items, outline and topic trackers, and AskFred lets users ask questions about one meeting or across their whole meeting history. Conversation intelligence shows talk time, sentiment and question counts, which sales and customer success teams use for coaching. Notes and tasks can be pushed automatically into Salesforce, HubSpot, Asana, Notion, Slack and many other tools. The free plan offers limited transcription, AI summaries and storage, while paid seats on Pro, Business and Enterprise add unlimited summaries, more storage, video recording, analytics, SSO and compliance options.

Fireflies fits teams that want a searchable archive of meetings at a low per-seat cost. Accuracy depends on audio quality and accents, and some participants dislike a bot joining the call. Otter.ai is a close competitor focused on live transcription, Gong is a far more expensive revenue intelligence platform, and Granola or Krisp take notes without a bot by capturing audio on the user's device.

Recent additions include a mobile app, AI apps that generate specific outputs such as sales notes or interview scorecards, and real-time AI assistance during meetings.