Userback vs Usersnap
Userback and Usersnap are both customer feedback & roadmaps tools. Userback is aimed at developers and small businesses, while Usersnap is aimed at small businesses and enterprise. Userback costs less, from $39/mo versus $59/mo for Usersnap. Only Userback has a free plan.
Visual bug reporting and user feedback widget for web apps
Visual bug reports and feedback
| Pricing | Freemium · $39 | Paid · $59 |
| Starting price | $39/mo | $59/mo |
| Free plan | Yes | No |
| Free trial | — | — |
| Built for | Developers, Small businesses, Agencies | Small businesses, Enterprise |
| Platforms | web | web |
| Country | AU | AT · 2013 |
| Rating | — | — |
Choose Userback if
Web agencies, QA teams and SaaS product teams that need visual bug reports with technical context.
- Bug reports arrive with full technical context
- Non-technical clients can report issues easily
- Broad project management integrations
Look elsewhere if: Teams that mainly want feature voting boards (Canny, Featurebase) or broad behaviour analytics and heatmaps (Hotjar).
Choose Usersnap if
QA and product teams collecting visual feedback.
- Great for QA and UAT
- Rich context
- Integrations
Look elsewhere if: Simple voting boards.
Userback vs Usersnap pricing
Userback
- Free$02 seats, 2 sites; feedback visible for 7 days
- Team$39/mo$29/mo billed annually; 5 seats, 5 sites, Jira and ClickUp sync
- Business$99/mo$79/mo billed annually; unlimited seats, 25 sites, replay, surveys
- Business Plus$199/mo$159/mo billed annually; 50 sites, mobile SDK, API, webhooks
- Feature Portal add-on$39/mo$31/mo billed annually; ideas, voting and public roadmap
Usersnap
- Starter$59/mo$49/mo billed yearly; 2 seats, 2 projects
- Growth$159/mo$129/mo billed yearly; unlimited seats, 10 projects
- Professional$259/mo$209/mo billed yearly; unlimited seats, 20 projects
- Premium$549/mo$449/mo billed yearly; 50 projects
- EnterpriseCustomSSO, 99.9% SLA, custom AI, dedicated partner
Userback · Key features
- Feedback widget with annotated screenshots and screen recordings
- Automatic capture of browser, device and console logs
- Session replay attached to each feedback report
- In-app surveys and NPS prompts
- Feature Portal with idea voting and public roadmap
- AI summaries and insights across feedback items
Cons
- Free plan hides feedback after seven days
- Session replay and surveys require Business or higher
- Feature Portal is a paid add-on on every paid plan
Usersnap · Key features
- Annotated screenshots
- Bug reports with metadata
- Surveys and NPS
- Feature requests
- Integrations
- Segmentation
Cons
- Pricier
- Overlaps with other tools
- Setup per project
Userback vs Usersnap: FAQ
Which is cheaper, Userback or Usersnap?
Userback starts at $39/mo and Usersnap at $59/mo. Both prices are checked on the vendors' own pricing pages.
Do Userback and Usersnap have a free plan?
Userback has a free plan. Usersnap has no free plan.