Userback vs UserGuiding
Userback and UserGuiding are both customer feedback & roadmaps tools. Userback is aimed at developers and small businesses, while UserGuiding is aimed at small businesses and enterprise. Userback costs less, from $39/mo versus $249/mo for UserGuiding. Only Userback has a free plan.
Visual bug reporting and user feedback widget for web apps
No-code product onboarding and in-app guides
| Pricing | Freemium · $39 | Paid · $249 |
| Starting price | $39/mo | $249/mo |
| Free plan | Yes | No |
| Free trial | — | 14 days |
| Built for | Developers, Small businesses, Agencies | Small businesses, Enterprise |
| Platforms | web | web |
| Country | AU | TR · 2017 |
| Rating | — | — |
Choose Userback if
Web agencies, QA teams and SaaS product teams that need visual bug reports with technical context.
- Bug reports arrive with full technical context
- Non-technical clients can report issues easily
- Broad project management integrations
Look elsewhere if: Teams that mainly want feature voting boards (Canny, Featurebase) or broad behaviour analytics and heatmaps (Hotjar).
Choose UserGuiding if
SMB and mid-market SaaS teams that want onboarding flows without engineering time.
- Cheaper than Appcues and Pendo
- Fast to build without engineers
- Good template library
Look elsewhere if: Mobile apps or enterprises needing deep product analytics.
Userback vs UserGuiding pricing
Userback
- Free$02 seats, 2 sites; feedback visible for 7 days
- Team$39/mo$29/mo billed annually; 5 seats, 5 sites, Jira and ClickUp sync
- Business$99/mo$79/mo billed annually; unlimited seats, 25 sites, replay, surveys
- Business Plus$199/mo$159/mo billed annually; 50 sites, mobile SDK, API, webhooks
- Feature Portal add-on$39/mo$31/mo billed annually; ideas, voting and public roadmap
UserGuiding
- Starter$249/moBilled yearly ($2,988/yr); 2,000 MAU, 15 guides
- Growth$499/moBilled yearly ($5,988/yr); 2,000 MAU, session replay
- EnterpriseCustomCustom MAU, SSO, SLA; billed yearly
Userback · Key features
- Feedback widget with annotated screenshots and screen recordings
- Automatic capture of browser, device and console logs
- Session replay attached to each feedback report
- In-app surveys and NPS prompts
- Feature Portal with idea voting and public roadmap
- AI summaries and insights across feedback items
Cons
- Free plan hides feedback after seven days
- Session replay and surveys require Business or higher
- Feature Portal is a paid add-on on every paid plan
UserGuiding · Key features
- Interactive guides and product tours via Chrome extension
- Onboarding checklists and hotspots
- Announcements, banners and modals
- NPS and in-app surveys
- Resource center widget
- Segmentation and analytics on guide performance
Cons
- Web only, no mobile SDK
- Analytics lighter than Pendo or Userpilot
- MAU-based pricing grows with usage
Userback vs UserGuiding: FAQ
Which is cheaper, Userback or UserGuiding?
Userback starts at $39/mo and UserGuiding at $249/mo. Both prices are checked on the vendors' own pricing pages.
Do Userback and UserGuiding have a free plan?
Userback has a free plan. UserGuiding has no free plan, a 14-day free trial.