Twenty vs Zoho CRM
Twenty and Zoho CRM are both CRM tools. Twenty is aimed at developers and small businesses, while Zoho CRM is aimed at small businesses and enterprise. Twenty costs less, from $9/mo versus $20/mo for Zoho CRM. Both have a free plan.
| Pricing | Open source · $9 | Freemium · $20 |
| Starting price | $9/mo | $20/mo |
| Free plan | Yes | Yes |
| Free trial | 30 days | 15 days |
| Built for | Developers, Small businesses | Small businesses, Enterprise |
| Platforms | web | web, ios, android |
| Country | FR · 2023 | IN · 2005 |
| Rating | — | — |
Choose Twenty if
Teams wanting an open-source, modern CRM.
- Open source
- Modern UI
- Customizable
Look elsewhere if: Enterprises needing ecosystem.
Choose Zoho CRM if
Cost-conscious SMBs and mid-market companies, especially those using other Zoho products.
- Very strong value per feature
- Deep customization at mid tiers
- Seamless with other Zoho apps
Look elsewhere if: Teams prioritizing UX polish (Attio, Pipedrive) or already on Google/HubSpot ecosystems.
Twenty vs Zoho CRM pricing
Twenty
- Self-hosted$0Open-source core, self-host for free
- Pro$9/user/moBilled yearly; custom objects, AI agents, 50 workflow credits/yr
- Organization$19/user/moBilled yearly; SAML/OIDC SSO, row-level permissions
- Enterprisefrom $50k/yrSingle-tenant, SCIM, dedicated support and SLA
Zoho CRM
- Free$0Up to 3 users
- Standard$20/user/mo$14/user/mo billed annually
- Professional$35/user/mo$23/user/mo billed annually
- Enterprise$50/user/mo$40/user/mo billed annually
- Ultimate$65/user/mo$52/user/mo billed annually
Twenty · Key features
- Custom objects and fields
- Email and calendar sync
- Kanban and table views
- Workflows
- GraphQL and REST APIs
- Self-hosting
Cons
- Younger product
- Fewer integrations
- Reporting basic
Zoho CRM · Key features
- Leads, contacts, deals with scoring and assignment rules
- Workflow automation and Blueprint process guidance
- Omnichannel: email, telephony, social, WhatsApp, live chat
- Zia AI for predictions, anomaly detection and writing
- Custom modules, functions, Canvas UI designer
- Analytics, dashboards and Zoho suite integration
Cons
- Dense, dated-feeling UI in places
- Support can be slow
- Learning curve for setup
Twenty vs Zoho CRM: FAQ
Which is cheaper, Twenty or Zoho CRM?
Twenty starts at $9/mo and Zoho CRM at $20/mo. Both prices are checked on the vendors' own pricing pages.
Do Twenty and Zoho CRM have a free plan?
Yes, both Twenty and Zoho CRM have a free plan; paid plans add more usage and features.