Trustpilot vs Usersnap
Trustpilot and Usersnap are both customer feedback & roadmaps tools. Trustpilot is aimed at E-commerce and small businesses, while Usersnap is aimed at small businesses and enterprise. Usersnap costs less, from $59/mo versus $99/mo for Trustpilot. Only Trustpilot has a free plan.
Public review platform with tools to collect and show customer reviews
Visual bug reports and feedback
| Pricing | Freemium · $99 | Paid · $59 |
| Starting price | $99/mo | $59/mo |
| Free plan | Yes | No |
| Free trial | 14 days | — |
| Built for | E-commerce, Small businesses, Enterprise | Small businesses, Enterprise |
| Platforms | web | web |
| Country | DK · 2007 | AT · 2013 |
| Rating | — | — |
Choose Trustpilot if
Consumer-facing e-commerce and service companies that want a recognized, independent review profile and on-site trust widgets.
- Widely recognized consumer trust badge in Europe and the US
- Free plan lets small shops claim a profile and invite reviews
- Large set of e-commerce and CRM integrations for automated invites
Look elsewhere if: B2B software companies or teams that only need private customer feedback (G2, Qualtrics, SurveySparrow).
Choose Usersnap if
QA and product teams collecting visual feedback.
- Great for QA and UAT
- Rich context
- Integrations
Look elsewhere if: Simple voting boards.
Trustpilot vs Usersnap pricing
Trustpilot
- Free$050 review invitations/mo, 1 user, company profile
- Starter$99/moBilled annually; firms under $5M revenue; 100 invitations/mo
- Plus$319/moBilled annually; 300 invitations/mo, 10 widgets, 3 users
- Premium$799/moBilled annually; 1,000 invitations/mo, 21 widgets, 10 users
- EnterpriseCustomUnlimited invitations, up to 1,000 users
Usersnap
- Starter$59/mo$49/mo billed yearly; 2 seats, 2 projects
- Growth$159/mo$129/mo billed yearly; unlimited seats, 10 projects
- Professional$259/mo$209/mo billed yearly; unlimited seats, 20 projects
- Premium$549/mo$449/mo billed yearly; 50 projects
- EnterpriseCustomSSO, 99.9% SLA, custom AI, dedicated partner
Trustpilot · Key features
- Free claimed company profile with replies to every review
- Automatic review invitations triggered from Shopify, WooCommerce and other stores
- TrustBox widgets that show star ratings and reviews on your website
- Service and product reviews, with product reviews on higher plans
- Review flagging and moderation workflow for fake or abusive reviews
- Analytics on ratings, sentiment and topics across reviews
Cons
- Paid plans require a 12-month commitment
- Pricing is per domain, which adds up for multi-site brands
- Invitation caps are low on Starter and Plus
Usersnap · Key features
- Annotated screenshots
- Bug reports with metadata
- Surveys and NPS
- Feature requests
- Integrations
- Segmentation
Cons
- Pricier
- Overlaps with other tools
- Setup per project
Trustpilot vs Usersnap: FAQ
Which is cheaper, Trustpilot or Usersnap?
Usersnap starts at $59/mo and Trustpilot at $99/mo. Both prices are checked on the vendors' own pricing pages.
Do Trustpilot and Usersnap have a free plan?
Trustpilot has a free plan. Usersnap has no free plan.