Tidio vs Zoho Desk
Tidio and Zoho Desk are both customer support tools. Tidio is aimed at small businesses and E-commerce, while Zoho Desk is aimed at small businesses and enterprise. Zoho Desk costs less, from $7/mo versus $29/mo for Tidio. Both have a free plan.
Live chat and AI agent for small e-commerce
Multichannel help desk with the Zia AI assistant from Zoho
| Pricing | Freemium · $29 | Freemium · $7 |
| Starting price | $29/mo | $7/mo |
| Free plan | Yes | Yes |
| Free trial | 7 days | 15 days |
| Built for | Small businesses, E-commerce | Small businesses, Enterprise |
| Platforms | web, ios, android | web, ios, android |
| Country | PL · 2013 | IN |
| Rating | — | — |
Choose Tidio if
Small e-commerce businesses.
- Affordable for small stores
- Easy setup
- AI and bots included
Look elsewhere if: Enterprise support teams.
Choose Zoho Desk if
Small and mid-sized support teams, especially Zoho CRM users, that want a full-featured help desk at a lower per-agent price than Zendesk.
- Much lower per-agent cost than Zendesk at comparable tiers
- Free plan for up to three agents
- Tight integration with Zoho CRM and the wider Zoho suite
Look elsewhere if: Teams that need the largest third-party app ecosystem or a very simple shared inbox (Zendesk, Help Scout).
Tidio vs Zoho Desk pricing
Tidio
- Free$050 conversations/mo
- Starter$29/mo$24.17/mo billed annually; 100 conversations
- Growthfrom $59/mo$49.17/mo annually; from 250 conversations
- Plusfrom $300/moPlus monthly usage; custom limits
- PremiumCustomManaged Lyro AI, guaranteed 50% resolution
Zoho Desk
- Free$0Up to 3 agents, email ticketing basics
- Express$7/agent/moBilled annually; AI agents with BYOK or Zoho LLM
- Standard$14/agent/moBilled annually; live chat, knowledge base, answer bot
- Professional$23/agent/moBilled annually; Zia AI, Blueprints, telephony
- Enterprise$40/agent/moBilled annually; multi-brand, skill routing, sandbox
Tidio · Key features
- Live chat widget
- Help desk ticketing
- Visual chatbot builder
- Lyro AI agent
- Multichannel inbox (Messenger, Instagram, WhatsApp)
- E-commerce integrations
Cons
- Conversation-based pricing
- Lyro billed separately
- Reporting basic
Zoho Desk · Key features
- Unified ticket queue for email, chat, phone, social and messaging
- Round-robin and skill-based assignment with SLAs and escalations
- Blueprints to enforce step-by-step support processes
- Multilingual help center with knowledge base and community forum
- AI agents on Express with bring-your-own-key or Zoho LLM
- Zia assistant for sentiment, reply suggestions and anomaly detection
Cons
- Interface feels dense and dated in places
- Blueprints, telephony and full Zia require Professional or higher
- Monthly billing is significantly pricier than annual
Tidio vs Zoho Desk: FAQ
Which is cheaper, Tidio or Zoho Desk?
Zoho Desk starts at $7/mo and Tidio at $29/mo. Both prices are checked on the vendors' own pricing pages.
Do Tidio and Zoho Desk have a free plan?
Yes, both Tidio and Zoho Desk have a free plan; paid plans add more usage and features.