SurveySparrow vs UserVoice
SurveySparrow and UserVoice are both customer feedback & roadmaps tools. SurveySparrow is aimed at small businesses and enterprise, while UserVoice is aimed at enterprise and small businesses. Only SurveySparrow has a free plan.
Conversational surveys, NPS and CX feedback for growing teams
Enterprise product feedback portal with AI analysis and CRM data
| Pricing | Freemium · $19 | Paid |
| Starting price | $19/mo | Not published |
| Free plan | Yes | No |
| Free trial | 14 days | 30 days |
| Built for | Small businesses, Enterprise, Agencies | Enterprise, Small businesses |
| Platforms | web, ios, android | web |
| Country | — | US · 2008 |
| Rating | — | — |
Choose SurveySparrow if
SMB and mid-market teams that want engaging surveys plus NPS and employee feedback in one platform without Qualtrics-level cost.
- Chat-style surveys often feel more engaging than long forms
- Covers customer, employee and market research in one tool
- Strong integrations with CRM and help desk tools
Look elsewhere if: Teams needing month-to-month billing, enterprise research panels or design-heavy marketing forms (SurveyMonkey, Typeform, Qualtrics).
Choose UserVoice if
B2B SaaS product teams that must tie feature requests from sales and support to account revenue.
- Not priced per seat, so whole teams can capture feedback
- Strong revenue-weighted prioritization
- Mature Salesforce, Zendesk and Jira integrations
Look elsewhere if: Startups wanting cheap self-serve voting boards or teams needing deep roadmapping (Canny, Productboard).
SurveySparrow vs UserVoice pricing
SurveySparrow
- Free$01 user, 3 active surveys, 75 responses per quarter
- Basic$19/moBilled yearly; 1 user, 2,500 responses
- EnterpriseCustomCustom responses, SSO and advanced CX features
UserVoice
- CustomCustomPriced by feedback volume, tools and integrations, not seats
SurveySparrow · Key features
- Conversational surveys that show one question at a time
- NPS, CSAT and CES programs with automated follow-ups
- 360-degree employee assessments and pulse surveys
- Offline survey apps for iOS and Android field work
- Distribution by email, SMS, WhatsApp, web embed and links
- In-app SpotChecks micro-surveys for websites and products
Cons
- No monthly billing; only quarterly or yearly plans
- Response caps on lower tiers fill up quickly
- Higher-tier pricing is hard to find and often quote-based
UserVoice · Key features
- Branded feedback portals with voting, comments and status updates
- Chrome extension to log requests from email and helpdesk tools
- Salesforce and HubSpot enrichment to weight ideas by revenue
- AI theme detection plus sentiment and urgency scoring
- AI Agent that answers natural-language questions about feedback
- Internal roadmaps and bulk status notifications to requesters
Cons
- No public pricing
- Expensive for startups and small teams
- Roadmapping is lighter than Productboard
SurveySparrow vs UserVoice: FAQ
Do SurveySparrow and UserVoice have a free plan?
SurveySparrow has a free plan. UserVoice has no free plan, a 30-day free trial.